This may get me in trouble with the marketing gurus I know and respect. For that, I am sorry (sort of). I think any dental office that focuses their attention on social media to get new patients will be sorely disappointed.
Before the marketing masterminds get too upset with me, I want to explain. If you were to ask me a different question, “Is being active on social media important for a dental office?” I would respond with a resounding “Yes!”
Our patients don’t think our industry is not fun or interesting and when our patients leave the office, they don’t think about us again until it’s time to come for another visit. Many times, patients tend not to think of us, because when they do, they envision pain or fear or money. When they are not in the office, they don’t want to think about those things and frankly, we don’t want them to associate those thoughts with us. But, we do want to stay connected with our patients in between visits on a positive level. This is where we can maximize social media. We want our patients talking about us, commenting on our posts, liking what we say, post and announce. Why? Because their friends and family see it! Being seen is the hardest part of building a small business and it becomes impossible if you are not making every effort to be seen. Patients can’t share what we’re doing online if we are not active on our social media outlets. It’s a wasted opportunity to connect with your patients and potential patients.
So, remind them how cool you are! When they are in the office and about to have a mouth full of drills and needles, they are not necessarily in a “fun” mood. However, when they see your posts come up on social media during their time at home or on their lunch break, they are in a more relaxed state and much more likely to share, comment, like or review. If you don’t show up in their social feed, they will not have a chance to interact with your office – another missed opportunity.
You are people who genuinely care about your patients and want to share important information about their health. Social media is a way to connect with your patients and share educational (but fun and interesting) things they may not be able to hear or remember while in your office. By sharing this information on social media, you are showing that you are invested in the health of your patients and community. It will help build trust with new or prospective patients who don’t know your team as well, as they see you as an authority and expert on these topics. It will also give your long-term patients the motivation and support they need to make big decisions about their dental health and invest in important work that needs to be completed for their well-being.
We tend to be focused on reviews as a kind of social proof that encourages new, prospective patients to contact us. But it’s important to remember it is not all about reviews! Of course, we all love reviews, because they are the closest thing to a referral. However, checking in serves a larger purpose too. Why? Unhappy or displeased people won’t usually
take the time to check in. A person that checks in at a location in the community is, in a subtle way, rubber-stamping that establishment as a place others should consider. By checking in, they are saying, “I come here, so it’s okay.” If you get a few of those check-ins, the patient’s peers, coworkers, and family members start to take notice and may decide to follow you as well. That’s free marketing.
Many dentists focus on getting more new patients. That’s fine, but growing your practice is not always about new patients. Many times, your daily goal is achieved by case acceptance from existing patients who are ready to do a needed procedure or begin treatment. Social media can help speed along that process by highlighting the amazing dentistry you do. Your existing patients see posts and begin to consider for themselves what they need for their dental health.
When it comes to social media for dental offices, I do not believe it will have much of an impact on the number of new patients calling your office to schedule. But, I believe that having a social media presence is worth it.
Posted August 23, 2019
Health insurance can be tricky to navigate for everyone involved. If your information isn’t exactly correct when you file claims for your patients, the rules involved will cause the claims to be denied and lead to lost time, the patient’s frustration, and extra work for insurance billing adjusters. Here are three of the most common […]
Posted August 23, 2019
You’re offering a job, so why aren’t you getting applications? You need to figure out why you people are not applying to your ad or showing up to interviews. It is likely a combination of things: You are in competition with many other hiring dental offices. You have to offer something they want. Does your ad […]
Posted August 16, 2019
Cosmetic dentistry popularity is on the rise again. In fact, according to the results of a recent survey from the Academy of General Dentistry (AGD), 96 percent of U.S. laborers feel a beautiful smile is very or somewhat important to your appearance. Psychology experts also suggest that nice smiles create trust, reduce stress, and helps us live a […]