Orthodontic Dental Sales Job in Houston, Texas

(Job ID: 535420)

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Description

POSITION SUMMARY As a Treatment Coordinator & Marketing, you will be the bridge between patients and their orthodontic journey, guiding them through each step of their treatment with care and expertise. You will ensure community networks are strong and the consultations are filled. You will work with the orthodontist to develop personalized treatment plans, explain options, and ensure patients feel confident and informed. By managing appointments, handling insurance explanations and integrating OrthoFi, and providing exceptional customer service, you'll help create a seamless and positive experience for every patient. If you are compassionate, organized, and passionate about delivering exceptional care, you’ll thrive in this role. ABOUT THE COMPANY At Cooper Orthodontics, we are committed to providing exceptional orthodontic care, combining innovative techniques with personalized treatment to create confident, lifelong smiles. We’re looking for dedicated team members who are passionate about making a lasting difference in our patients' lives OBJECTIVES Consult with Patients: Meet with new and existing patients to discuss their orthodontic needs, explain treatment options, and answer any questions regarding procedures and expected outcomes. Ensure Treatment Plans Noted: Collaborate with the orthodontist to create personalized treatment plans based on patient needs and preferences. Present Treatment Options: Effectively communicate treatment recommendations, including the cost and timeline, ensuring patients are fully informed before proceeding. Manage Appointments: Schedule, confirm, and follow up on patient appointments, ensuring timely and organized patient flow with texts and video texts before and after appointments. Handle Insurance and Financials: Assist with insurance verification, billing, and processing claims, as well as discussing financial options with patients to make treatment affordable. Coordinate Care: Act as the main point of contact for patients throughout their treatment journey, ensuring all their questions are addressed and they feel supported. Ensure the assistant that takes their records submits the labwork accurately and efficiently. Track Treatment Progress: Monitor patient treatment milestones and make sure follow-up appointments are scheduled as necessary. Maintain Patient Records: Keep accurate and up-to-date patient files, documenting treatment plans, progress, and any changes made during the course of treatment. Provide Education and Support: Educate patients on treatment care instructions, helping them understand what to expect and how to care for their orthodontic appliances. Ensure Smooth Patient Experience: Make every patient’s visit seamless by addressing concerns, managing any issues, and ensuring a positive experience at every stage of treatment. Assist with Marketing and Promotions: Collaborate with the office team to promote treatment options and encourage referrals, contributing to the growth of the practice. Maintain Office Organization: Support overall office operations by ensuring all necessary documents and equipment are in place for smooth daily function. COMPETENCIES Strong Communication: Ability to clearly explain treatment options, financial information, and care instructions to patients in a way that is understandable and supportive. Empathy and Compassion: Understanding and addressing patients' concerns with a caring attitude, ensuring they feel heard and valued throughout their treatment journey. Active Listening: Attentively listening to patient needs and concerns, ensuring accurate understanding and response to their questions or issues. Organizational Skills: Efficiently managing schedules, patient records, and treatment plans to ensure a smooth and timely process for both patients and the practice. Problem-Solving: Handling unexpected challenges, such as appointment conflicts or financial concerns, and finding solutions that work for both the patient and the practice. Attention to Detail: Ensuring all patient information, treatment plans, and financial details are accurately documented and maintained. Teamwork: Collaborating effectively with orthodontists, dental assistants, and other team members to provide seamless patient care. Time Management: Managing multiple tasks and appointments while maintaining a calm and organized workflow. Adaptability: Adjusting to changes in treatment plans, patient needs, or office procedures while remaining flexible and positive. Customer Service Orientation: Creating a welcoming environment for patients, ensuring they feel comfortable, valued, and supported throughout their visit. EDUCATION AND EXPERIENCE High School Diploma or equivalent (Required) Registered Dental Assistant Certificate (Preferred) Minimum 1 year Dental office experience (Preferred) Minimum 1 year of patient care or customer service experience (Preferred) PHYSICAL REQUIREMENTS Ability to stand for long periods of time while assisting in dental procedures and managing patient care. Regularly lift and move up to 25 pounds, including dental equipment and supplies. Manual dexterity to handle small instruments and tools with precision. Ability to bend, kneel, or crouch to assist with patient care and reach treatment areas. Ability to work in a clinical setting with exposure to dental materials, sterilization chemicals, and radiographic equipment. COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Cooper Orthodontics recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners. If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to [sign in to DentalPost to see current contact info]. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.