Dental Front Office Job in Charlotte, North Carolina

(Job ID: 538443)

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Description

Job Summary A growing private dental practice in Pineville, NC, is seeking an experienced and enthusiastic Front Desk / Patient Coordinator to join our close-knit team. We pride ourselves on providing a warm, welcoming environment where both patients and staff feel like family. In this role, you’ll be the first point of contact for our patients and play a key part in ensuring their visit is smooth and stress-free. We’re looking for someone with exceptional customer service skills, strong organizational abilities, and a proactive attitude. You’ll handle everything from phone calls and scheduling to insurance verification and billing support—all while helping create a positive experience for every patient. What We’re Looking For: - 2+ years of dental front office experience (required) - Proficiency in Open Dental and Microsoft Office Suite - Strong knowledge of dental insurance, billing, SC/NC Medicaid, and treatment coordination - Excellent phone etiquette, multitasking, and stress management skills - High school diploma or equivalent (required) - Dental Assistants interested in transitioning to front office roles are encouraged to apply - Managerial experience or leadership skills are a plus Key Responsibilities: -Welcome and check-in patients, verify insurance, and provide benefit breakdowns -Schedule and confirm appointments, manage a multi-line phone system -File and follow up on insurance claims; post insurance payments -Present treatment plans and coordinate referrals -Collect co-pays and implement financial arrangements -Follow up on outstanding balances and support billing and collections -Maintain an organized and professional front desk and reception area -Keep hygiene and doctor schedules full and well-managed -Protect patient confidentiality and handle sensitive information with care