Dental Front Office Job in Miami Beach, Florida

(Job ID: 539743)

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Description

Job Title: Dental Front Desk Coordinator Location: Miami Beach, FL Job Type: Full-time (Monday - Thursday, 8:00 AM - 5:00 PM) Pay: Hourly (based on experience) About Us We are a privately owned, relationship-based dental practice that prioritizes quality over quantity, ethical treatment, and personalized care. We value long-term relationships with our patients and never use high-pressure sales tactics. Our office is warm, professional, and team-oriented. If you're looking to work in a practice that truly puts patients first, we want to hear from you. Job Summary We are seeking a Dental Front Desk Coordinator to join our dedicated team. This position plays a key role in delivering an exceptional patient experience, from the first phone call to final checkout. Dental office experience is preferred, but we are open to candidates with strong customer service backgrounds who are eager to grow in the dental field. Responsibilities Patient Experience & Scheduling • Greet patients warmly and create a welcoming environment • Answer incoming calls and respond to inquiries professionally • Schedule, confirm, and manage appointments efficiently • Handle patient check-in and check-out with accuracy and care • Help ensure a smooth and productive daily schedule Insurance & Billing • Collect co-pays and account balances • Present treatment costs and explain payment options clearly • Submit insurance claims Administrative & Team Support • Maintain accurate patient records using Dentrix • Support recall and reactivation efforts • Help track and order office supplies • Assist clinical team with occasional non-clinical tasks (e.g., seating patients, sterilization prep) • Assist with administrative tasks (verifying benefits, follow up on claims, running reports) Qualifications Required: • 10+ years of customer service experience (dental, medical, hospitality, or retail) • Friendly, professional demeanor and strong communication skills • Detail-oriented, dependable, and organized • Technologically fluent – Comfortable with email, web-based platforms, and common office software; able to navigate multiple programs and windows simultaneously • Comfortable learning dental software and terminology • High school diploma or equivalent Preferred: • Dental front desk experience • Knowledge of dental insurance and billing • Experience using Dentrix • Bilingual (Spanish or Hebrew) a plus What Sets Us Apart • Privately owned, not corporate • No production quotas or upselling • Service-focused, ethical care • Supportive, team-based environment • Patients are truly valued, not treated like numbers Benefits • Paid time off and holidays • Positive, respectful work environment • Dental care benefits • Ongoing training and support Work Schedule Monday – Thursday 8:00 AM – 5:00 PM (32-36 hours per week on average) How to Apply Apply with your resume and a brief cover letter or note telling us why you’d be a great fit. We look forward to meeting someone who shares our commitment to quality care and genuine patient service.