Dental Front Office Job in Grand Prairie, Texas

(Job ID: 548661)

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Description

Cross-Trained Front Desk Insurance & Treatment Coordinator + Registered Dental Assistant (RDA) *Schedule: Full-time 4 days/week *Comp:** $18–$26/hr • PTO • Paid holidays • CE/Certification support • Employee/performance bonuses About Us The Smile Lounge is a modern, patient-first private practice focused on preventive, cosmetic, Invisalign, and family dentistry. We’re growing and looking for an A-player who is just as comfortable presenting treatment and verifying insurance at the front as they are assisting chairside at the back. You’ll Thrive Here If You… * Love owning outcomes (not just tasks), communicate clearly, and bring good energy. * Can switch gears smoothly between patient check-in, insurance work, and clinical assisting. * Enjoy a tech-forward, systems-driven practice that values kindness and accountability. Core Responsibilities Front Desk / Insurance / Treatment Coordination (≈60%) * Greet, check-in/out, and deliver a 5-star patient experience. * Verify eligibility/benefits (PPOs, fee schedules, waiting periods, frequencies, LEAT), load plans accurately, and obtain pre-auths as needed. * Present comprehensive treatment plans, phase care, and confidently review fees, insurance estimates, and financing options (in-house plans, CareCredit, Sunbit, etc.). * Schedule to daily production goals; manage recalls, unscheduled tx, and follow-ups. * Collect co-pays/down payments; post payments; maintain 0-day AR at checkout. * Maintain accurate notes, attach EOBs, and support clean claims submission. Clinical (RDA) (≈40%) * Set up/break down ops to OSHA/CDC standards; maintain sterilization flow. * Chairside assist for exams, composites, crowns, extractions, Invisalign/aligner scans (iTero), whitening, photos, impressions, and temporaries. * Take diagnostic X-rays and intraoral photos; ensure complete charting and documentation. * Prepare lab cases, inventory, and support same-day dentistry workflow. Required Qualifications * Active Texas RDA with current CPR/BLS and Radiology certification (TSBDE-compliant). * 1+ year dental front office experience with insurance verification and treatment presentation. * Proficiency in a major dental PMS Open Dental and digital workflows (iTero/3D scans). * Strong financial conversation skills (closing same-day starts, setting expectations, discussing benefits vs. coverage). * Reliable, punctual, organized; excellent written and verbal communication. Nice-to-Haves * Spanish/English bilingual. * Invisalign/aligner coordination experience (attachments, IPR, case tracking). * Familiarity with AR clean-up, claim appeals, narrative writing, and photo/ADA code support. * Nitrous monitoring certification (or willingness to obtain). * Open Dental experience (our preferred platform). Success Metrics (What “Great” Looks Like) * 90%+ eligibility verified ≥48 hrs before visit; tx presentations documented same day. * 75%+ case acceptance on presented, finance-qualified tx; strong same-day starts. * Zero sterilization breaches; on-time room turns; complete clinical notes by EOD. Perks & Culture * Supportive, drama-free team that celebrates wins and invests in your growth. * CE and certification support (Invisalign, nitrous monitoring, advanced assisting). How to Apply Email your resume and 2–3 sentences on why you’re perfect for a cross-trained role to [sign in to DentalPost to see current contact info] with the subject line: “Cross-Trained RDA – [Your Name]”. *The Smile Lounge is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.*