What stands out most in my mind besides the above-mentioned attributes, is the staff members’ ability to communicate in an energetic manner. Dentist employers can’t put a dollar value on outstanding communication skills.
With the first greeting on the telephone, patients and potential patients can tell whether the scheduling coordinator is happy, tired, bored, or enthused about the practice in which she works. Callers can detect the energy level of those within the entire practice.
On a scale of 1-10 with ten being the highest, how does your office rate? This does not mean that every person answering the telephone must sound like a fresh Alka-Seltzer dropped into a glass of water. Quite the contrary! What it does mean is that the tone of voice must be sincere, energetic, friendly, and knowledgeable.
In short: it’s all about energy!
Do your patients and practice a favor and make 2015 the year that you put ENERGY into your lives and daily existence!
Posted October 09, 2019
No business is an island, and no dental practice can be successful without the right help. If you’re running a dental office, you need to make sure to cultivate certain relationships. Below are four professional relationships that every dental office needs to maintain. Marketing Professionals Marketing is the lifeblood of any business. Having connections in […]
Posted October 07, 2019
Have you ever called a company’s support number only to find yourself stuck navigating dial pad responses and arguing with a robot? These days, getting a real person on the phone at a business is nearly unheard of. Automated phone services, AI messaging, and other prerecorded voice systems have replaced traditional customer service portals. There’s […]
Posted October 04, 2019
It’s that time of year again – yes, it’s Dental Hygiene Month! For me, it’s an opportunity to reflect on my journey in the dental industry that began 25 years ago, when I first practiced as a registered dental hygienist. My mission of providing the best possible patient care has intensified over the years, and […]