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Hiring and Managing Top Line Dental Talent for Bottom Line Success

Posted June 6, 2012

Rhonda Mullins

Hiring dental practice staff members is an investment in your team, the future of your practice, and the patient care you provide. Before you hire and then manage dental practice staff, it’s important to understand the practice culture in which you and your team are working. Then, it’s essential to ensure that dental practice staff and prospective hires have the talents and strengths required of their jobs and that align with your practice vision.

iStock_000005956059XSmallWhen evaluating prospective new hires, knowing three key areas of your strategic plan will help you identify the skills and qualities you’re looking for in a new employee. Knowing your clinical approach, managerial approach, and cultural approach to your practice enables you to evaluate and ultimately hire the most appropriate dental practice staff member so that he or she – and your practice – will succeed.

If you’re not sure what your strategic approaches are – or if you know you need to change – consider working with a dental practice development specialist that can help you obtain optimum outcomes that will add greater value to your services and advance your existing team members before undertaking the hiring process. A dental practice management consultant skilled and experienced in the clinical, managerial, cultural, and financial aspects of the profession can provide invaluable guidance for attracting, assessing, and retaining “Top Line” team members. In doing so, a dental practice management consultant helps you realize “Bottom Line” success to make your practice vision a reality.

For example, when considering human resource development within a practice, dental practice management consultants explore the ways in which the dentist and practice, as a combined employer, can maximize time, talent, and the practice team culture. This typically involves:

  • Visual integrity and professional image
  • Assessing team member strengths
  • Identifying areas for growth and opportunity
  • Evaluating office utilization
  • Establishing actionable steps for doing work

By creating an environment that encourages success with specific short- and long-term objectives, prospective “Top Line” new hires will know what’s expected, how to perform, and how to be accountable. They are also committed to representing and enforcing you and your practice’s brand insistence from the initial “hello” to every follow through communication with your patients. With plans in place for achieving superb standards, the practice can transition through the addition of new team members seamlessly, since team management will be based on clearly communicating the vision, brand, goals, job tasks, patient processing, and expectations for the practice.

Finding, hiring, training, and retaining “Top Line” dental practice staff is among a dentist’s greatest practice management challenges. By demonstrating excellent leadership; establishing clinical, managerial, and cultural standards; and communicating the passion you share for providing an excellent patient experience, you can attract and hire – and then manage – people ready to make significant contributions to the practice every day.

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