Dental Front OfficeMT Dental Partners/MT Dental Partners - DCWashington, DC 20037 Qualifications & Experience
Excellent communication with our patients, network of specialists and their team members is extremely important- we want everyone we come into contact with to be thrilled to work with and refer family and friends to MT Dental Partners.
We encourage any prospective candidate to apply who embodies proven top-notch customer service presented to patients with a kind and respectful disposition. At MT Dental Partners, we seek a patient-concierge/financial coordinator who thrives in an industry-leading environment known for providing elevated hospitality, employing platinum-grade technology and redefining visits to the dentist as a (whole-you) wellness experience.
If you're a hyper-organized, efficient, forward-thinking problem-solver with exceptional interpersonal skills and attention to detail... join our team!
Job Responsibilities:
Greet guests with a smile and on a first name or, if preferred, a formal name-basis when they walk into our reception area.
Employ exceptional communication skills in person and over the phone with patients; master data collection from patients while scheduling intelligently and efficiently.
Keep doctors informed on salient topics and patient requests and concerns including new patient vs. inactive patient status as well as daily patient emergency scheduling and cancellation status.
Team collaboration to optimize operations and positively impact the patient experience.
Provide consistent, high-quality service and hospitality to guests at all times through appropriate email and phone interactions
Partner with existing patient concierge in daily operational tasks, such as scheduling, tidying, preparing workspace and office for opening/closing; financial and clerical tasks
Collaborate with the entire team, including our Doctors, to optimize daily operations with an ultimate outcome of positively impacting guest experiences
Manage calendar for monthly team meetings; manage white board in staff lounge, order lunch for the meetings, rotate leadership
Manage calendar of staff birthdays, life- celebrations and employment anniversaries.
Manage hygiene schedule production and efficiency
Prepare financial estimates and assist patients with insurance requests including narratives, pre-authorizations, x-ray/record requests and referrals to specialists for extended care
Engage in active promotion of the practice by sending links for google reviews to patients and requesting referrals
Keep abreast of events in patients' lives: poor health, new family members, graduations, new job, etc.
Operate calmly in a fast-paced, concierge environment.
Ability to organize, prioritize and multitask.
Willingness to initiate tasks and perform duties without direct supervision.
Excellent communication skills and be able to work with a diverse team.
A positive, can-do attitude.
Our comprehensive benefits program will make you smile. Employer-sponsored healthcare coverage, dental coverage, 401(k) retirement plan, generous paid time off. (after 90 Day acquaintance period) as well as employer sponsored team outings and events
Salary is negotiable and is based on skills and past experience.
Hours:
7am-4:00pm Monday-Thursday
7am-12:30pm Friday
First patient arrives at 7:30am
Daily team meeting at 7:15am
We are a well established practice and looking for dedicated individuals to help us continue to provide the highest-quality care in our DC/VA offices. Join us as our practice continues to grow and build a caring and professional group of providers who strive to leave a lasting impact on our family of patients. If you believe this job is a great fit for you, I highly encourage you to apply.
Job Type: Full-time
Salary: starting will be discussed at interview, very competitive for the industry
Benefits:
401(k) profit sharing plan
Dental benefit
Health insurance plan
Parking/travel
CE opportunities
8 hour shift
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Front desk: 1 year (Preferred)
Work Location: DC/VA