Event Details

Bone grafting is a vital yet often misunderstood procedure, frequently leading to poor case acceptance that may be due to patient confusion or fear. This course equips both clinicians and team members with the empathetic communication tools and emotional intelligence strategies needed to simplify complex clinical information, address patient concerns effectively, and build trust. By aligning the entire practice team around a consistent communication approach, participants will learn how to bridge the gap between clinical necessity and patient understanding, ultimately improving confidence, case acceptance, and patient satisfaction.

Learning Objectives

• Communicate the clinical rationale for socket preservation to improve treatment acceptance and long-term oral health outcomes.
• Simplify Complexity: Translate complex clinical concepts into relatable terms that build patient trust and address anxiety.
• Elevate Case Acceptance: Implement active listening and visual techniques to identify emotional connections and create a sense of urgency.
• Align the Team: Build a cohesive approach using consistent terminology Kathi Carlson, CDA, FADIA, IC to ensure every team member communicates effectivel