Pediatric Dental Front Office Job in Richmond, Texas

(Job ID: 535780)

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Description

Dental Practice / Business Coordinator Position Snapshot As the Dental Practice / Business Coordinator you oversee all administrative, operational, and marketing functions for a busy pediatric dental office. Your mission is to keep the business running smoothly, delight families at every visit, and drive healthy practice growth. This is a full-time, exempt role reporting to the Practice Owner or Regional Manager and based on-site at the practice. Occasional evening or weekend hours may be required for special events. Key Responsibilities Patient Experience & Office Management – 30 % of time • Direct daily scheduling, check-in and check-out, lobby flow, and parent communications. • Maintain a child-friendly, safe, and welcoming environment; address concerns quickly. • Success metrics: ≥ 90 % patient-satisfaction score and 20 % reduction in average wait time. Financial Coordination – 20 % of time • Manage insurance verification, claims submission, payment collection, and month-end reporting. • Reconcile deposits and monitor accounts receivable. • Success metrics: All claims processed within 30 days and accounts > 90 days past due kept below 5 %. Team Leadership & HR Support – 15 % of time • Supervise front-desk and administrative colleagues, coordinate onboarding, track licensure / CE, and coach on service standards. • Handle scheduling, PTO, and routine performance feedback. • Success metrics: Staff retention above 90 % and onboarding completed on schedule. Compliance & Safety Management – 10 % of time • Ensure continuous compliance with OSHA, HIPAA, and state dental regulations. • Maintain all documentation and prepare the practice for audits or inspections. • Success metrics: Zero compliance violations and successful audit outcomes. Marketing & Community Engagement – 15 % of time • Plan, execute, and track local marketing campaigns, social-media content, school visits, community events, and referral-partner outreach. • Measure return on investment for each initiative. • Success metrics: 10 % annual increase in new-patient starts and timely, well-executed events. Practice Growth & Reporting – 10 % of time • Compile weekly and monthly KPI dashboards, analyze trends, and recommend process improvements or growth initiatives to leadership. • Success metrics: Accurate, on-time reports that lead to measurable operational gains. Required Qualifications • Bachelor’s degree in Business Administration, Healthcare Management, Marketing, or a related field (preferred). • Minimum three years of dental office management experience—ideally in a pediatric environment. • Proficiency with practice-management software such as Dentrix or Open Dental, plus Microsoft 365 / Google Workspace. • Strong knowledge of dental insurance billing and reimbursement processes. • Experience managing social-media channels and community outreach. • Outstanding leadership, communication, and problem-solving skills. Preferred Skills • Certified Dental Office Manager (CDOM) or similar credential. • Prior marketing experience in a healthcare or dental setting. • Bilingual Spanish / English. Core Competencies Patient-Centered Mind-Set · Leadership & Team Building · Financial Acumen · Compliance Rigor · Marketing & Community Engagement · Efficient Multitasking Work Environment & Physical Demands The role operates in a fast-paced pediatric dental office with periods of high patient volume. Expect frequent standing and walking, routine computer work, and occasional lifting of supplies up to 25 lbs. Compensation & Benefits Compensation is competitive and commensurate with experience, location, and credentials. The package includes eligibility for performance-based bonuses, health / dental / vision insurance, 401(k) match, paid time off and holidays, and robust professional-development support. About Us We are a vibrant pediatric dental practice devoted to creating joyful, healthy smiles. Our culture values kindness, community involvement, and continuous improvement. Join us as our Dental Practice / Business Coordinator to delight young patients and drive sustainable practice success. Ready to make a difference? Apply today!