Dental Front Office Job in Mooresville, North Carolina

(Job ID: 545239)

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Description

Patient Coordinator - Build Trust, Guide Patients Are you a driven and detail-oriented professional who thrives in a patient-centered, team-oriented environment? We are seeking a Patient Coordinator who excels at helping patients understand their treatment options while managing financial arrangements with clarity and empathy. This dual role is critical to ensuring a seamless patient experience and supporting the practice’s operational success. What We Offer: ● Competitive salary and performance-based incentives ● A positive, collaborative work culture ● Access to cutting-edge dental technology and tools ● Opportunities for professional growth and continuing education Your Responsibilities: 1. Treatment Coordination: ○ Present treatment plans clearly and effectively, ensuring patients fully understand their options. ○ Uncover and document patients’ personal motivators to help them say 'YES' to their treatment. ○ Collaborate with clinical and administrative teams to ensure seamless patient handoffs and workflows. ○ Maintain accurate patient records, including documentation of treatment plans and scheduled appointments. 2. Financial Coordination: ○ Verify insurance benefits and provide accurate financial estimates for treatment. ○ Discuss financial arrangements, including third-party financing options, with patients in a transparent and compassionate manner. ○ Manage insurance claims, follow up on denials, and ensure timely payments. ○ Oversee outstanding balances and contribute to maintaining a low accounts receivable balance. 3. Patient Engagement: ○ Build trust and rapport with patients to foster long-term relationships. ○ Educate patients on the value of their treatment and the connection between oral and systemic health. ○ Advocate for patients by troubleshooting insurance issues and providing solutions that fit their needs. ○ Provide an exceptional patient experience from entrance to exit as the first and last face they see. Requirements: ● Experience in dental treatment coordination and/or financial management preferred. ● Proficiency with dental software (e.g., Dentrix, Open Dental, Eaglesoft) and insurance portals. ● Exceptional organizational skills and attention to detail. ● Strong interpersonal and communication skills. ● A solution-minded, positive attitude with a commitment to patient care and teamwork. To Apply: Please submit your resume and cover letter with answers to the following questions: 1. How do you balance educating patients about their treatment options while addressing financial concerns? 2. Describe a time you successfully resolved a challenging insurance or financial situation for a patient. Our Culture: We believe in providing exceptional patient care through teamwork, trust, and communication. Our ideal candidate is happy to do it, trainable, reliable, solution-minded, and committed to aligning with our mission to deliver the best dental care while fostering a positive and supportive environment.