Office Manager Dental Front Office Job in Glenview, Illinois

(Job ID: 548033)

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Description

Gallery Park Dental is seeking an Administrative Director to lead and coordinate the business and administrative functions of our growing dental practice. This leadership role is responsible for human resources, business staff management, patient relations, marketing, IT systems, and facility operations. The Administrative Director will play a vital role in enhancing patient experiences, supporting staff development, strengthening office systems, and driving practice growth. Key Responsibilities Human Resources & Team Development Lead recruiting, hiring, onboarding, and performance management for all staff. Conduct evaluations and create development plans. Foster employee engagement through recognition, team-building activities, and office outings. Ensure compliance with labor laws and HR best practices. Business & Administrative Operations Supervise and support front desk, billing, and administrative personnel. Oversee training programs to ensure consistency and compliance. Monitor staff efficiency, accuracy, and adherence to office policies. Patient & Public Relations Serve as the point of contact for patient feedback and concerns, ensuring timely resolution. Continuously evaluate and improve patient service processes. Uphold the practice’s reputation through compassionate and professional communication. Marketing & Growth Plan and execute marketing initiatives to drive patient acquisition and retention. Manage digital presence, including website, social media, and online reputation. Collaborate with leadership on community outreach and brand growth strategies. IT & Facility Management Oversee office IT systems, practice management software, and phone systems. Ensure HIPAA compliance and coordinate with vendors for system maintenance. Manage building relationships, office security, and facility needs. Strategic Growth & Expansion Partner with leadership to identify opportunities for practice growth. Support the rollout of new services, technologies, and systems. Monitor business performance metrics and contribute to long-term planning. Requirements Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred (equivalent experience considered). 3–5 years of administrative or management experience in healthcare/dental settings, including supervisory responsibility. Proven experience in HR, staff supervision, and patient relations. Marketing and business development experience strongly preferred. Strong organizational, leadership, and problem-solving skills. Knowledge of dental practice management systems, IT operations, and compliance regulations. Excellent communication, customer service, and time-management abilities. Ability to manage multiple priorities in a fast-paced environment. Proficiency with dental practice management software, Microsoft Office Suite, and inventory management systems. Our Core Values At Gallery Park Dental, we are guided by five core principles: Positive Attitude in every interaction, Clear & Respectful Communication, Effort & Focus in all tasks, Consistency in delivering high-quality work, Reliability in supporting our patients and team