Dental Front Office Job in Waxhaw, North Carolina

(Job ID: 549744)

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Description

Hays Dentistry is a boutique startup dental practice in Waxhaw, NC, dedicated to delivering exceptional care through strong patient relationships and personalized attention. Unlike high-volume, impersonal models driven by corporate pressures, our approach to dentistry prioritizes comprehensive, individualized care. We strive to create a positive, supportive environment where patients feel heard and cared for, and where our team members are valued, respected, and encouraged to grow. Our focus is on excellence, collaboration, and making every visit a great experience—for both our patients and our team. Important Details Grand opening is scheduled for early November Working schedule is Monday - Thursday Growth, learning, and team-building opportunities provided regularly Paid time off Paid training Vision The Patient Care Specialist is a key leader in the dental practice and often the first point of contact for patients. In addition to managing administrative, financial and customer service aspects of the practice, they play a crucial role in ensuring an exceptional patient experience as well as smooth daily operations and supporting the clinical team. The Patient Care Specialist has a passion for dentistry and helping the patient understand the value of quality and superb customer service. They engage in purposeful conversations that identify patients’ motivators/concerns and capture all pertinent information through effective charting skills. As often the first point of contact, they warmly greet patients and visitors, answer phones/triage patient care, schedule appointments, and convey the values of the practice to new and existing patients. They provide key administrative duties including managing patient records, handling and filing insurance claims, and processing payments. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High school diploma or GED, 2+ years of front desk experience preferred Knowledge, Skills, and Abilities Relationship-building skills Influencing Skills Computer skills including practice management software Teamwork and leadership skills Ability to market the practice Creative problem-solving skills Superb verbal skills with patients and staff Overall understanding of the practice’s philosophy and systems Organized charting skills Overall general understanding of dental procedures and terminology Keen understanding of scheduling and financial systems Ability to function within a team environment as a supportive and positive contributor Ability to multitask and manage and prioritize time effectively