ID: 556044
Surgical Dental Front Office Job Posting
OSANT

Description

Patient Care Coordinator Position Summary The Patient Care Coordinator helps create a smooth and positive experience for patients from their first phone call through their visit and follow-up care. This role supports doctors and clinical staff by managing scheduling, communication, patient information, and front office operations while ensuring patients feel welcomed and cared for. Key Responsibilities • Open and close the office each day • Welcome patients and visitors in a friendly, professional manner • Answer phones, return voicemails, and assist callers with scheduling questions • Schedule consultations, surgeries, and post-op appointments • Confirm upcoming appointments and send reminders • Help patients complete registration and medical history forms • Ensure new patients are prepared for their visit (referrals, x-rays, insurance info, medication lists, etc.) • Collect and update patient demographic and insurance information • Scan and upload required documents to patient charts • Request missing referrals, x-rays, and medical records from referring offices • Communicate important patient updates with doctors and surgical assistants • Help maintain an efficient daily schedule and smooth patient flow • Post charges and payments accurately • Complete end-of-day balancing and reports • Send referral letters, medical records, and other correspondence • Maintain a clean and organized front office and waiting area • Order and organize office supplies • Assist at other office locations when needed • Participate in daily morning meetings and support the team as needed What We’re Looking For • Friendly and professional communication skills • Strong organization and multitasking abilities • Attention to detail • Ability to work well with patients, doctors, and team members • A positive attitude and willingness to help wherever needed •