ID: 556485
Pediatric Dental Front Office Job Posting
Pediatric Dentistry of South Charlotte

Description

Seeking Experience Office Manager :) Who We Are Welcome to Pediatric Dentistry of South Charlotte — South Charlotte's most trusted pediatric dental practice and home to one of the most energetic, caring teams in the Ballantyne area. Our superpower is turning nervous little patients into kids who actually look forward to the dentist. We work hard, laugh often, and genuinely love what we do. If that sounds like your kind of place, keep reading. Who You Are You're an experienced dental OFFICE MANAGER who knows how to keep a busy, fast-paced practice running like clockwork. You lead with confidence, communicate with clarity, and handle the tough stuff — whether that's a difficult conversation with a team member or a frustrated patient on the phone — without breaking a sweat. You're organized, solutions-oriented, and the kind of person the whole team leans on. Low-drama, high-accountability, and genuinely proud of the work you do. What You'll Do Team & HR: Lead new hire onboarding and front office training Handle HR responsibilities including verbal coaching, hiring, terminations Submit hours to payroll company, bonuses, and benefits distribution including 401(k) Finance & Reporting: Manage accounts payable across vendors Oversee accounts receivable including insurance posting and patient collections Generate and distribute monthly reports — outstanding claims, recall lists, treatment plan lists — and delegate follow-up to front desk staff Produce end of day, end of month, and end of year reports Operations: Coordinate with outside vendors for repairs and maintenance of the office Handle patient customer service, primarily around billing questions and occasional treatment concerns What We're Looking For: Dental office management experience required — you need to know this world Proven ability to lead, coach, and hold a team accountable with professionalism and warmth Strong grasp of dental billing, insurance, and collections processes Exceptional communicator — with staff, vendors, providers, and families Organized, detail-oriented, and calm under pressure Eaglesoft experience a plus, but not required This is not the role for someone who needs a lot of hand-holding, or shies away from difficult conversations. Why You'll Love It Here: Monday–Friday schedule, full-time 40 hours/week Competitive pay: $34 and up depending on experience and skill level Healthcare, dental, and vision insurance 401(k), paid time off, and employee discounts on pediatric dentistry AND Orthodontics at Webb & Goldsmith Orthodontics! A team that genuinely likes coming to work Highly rated practice with loyal, long-term patient families Supportive, growth-minded doctors who invest in their people Ready to Join the Team? Send your resume and a quick note about why you're a great fit! We'd love to meet you!