ID: 558904
Pediatric Dental Front Office Job Posting
Pediatric Dentistry of Flower Mound and Northlake

Description

At Pediatric Dentistry of Flower Mound and Pediatric Dentistry of Northlake, our mission is helping kids love dentistry. We are looking for a friendly, organized, and detail-oriented Front Office Insurance Coordinator to join our growing team. This position is ideal for someone who enjoys building relationships with families, solving insurance challenges, and creating a welcoming experience from the moment patients walk through our doors. This full-time position will work between both of our offices as needed, but primarily in the Northlake location. Position Summary The Front Office Insurance Coordinator plays a vital role in ensuring our patients receive exceptional customer service while helping families maximize their dental insurance benefits. This team member is responsible for insurance verification, claims processing, account management, scheduling support, and maintaining accurate patient records. The ideal candidate is proactive, dependable, and enjoys working in a fast-paced pediatric dental environment. Responsibilities Insurance Coordination Verify dental insurance eligibility and benefits prior to patient appointments. Obtain breakdowns of benefits and accurately document insurance information. Submit electronic insurance claims and attachments promptly. Monitor outstanding insurance claims and follow up on unpaid or denied claims. Appeal denied claims when appropriate. Post insurance payments and adjustments accurately. Communicate insurance benefits and estimated patient portions to families. Assist patients with questions regarding insurance coverage and account balances. Maintain current knowledge of insurance policies and coding updates. Front Office Responsibilities Greet patients and families with warmth and professionalism. Check patients in and out efficiently. Schedule appointments while optimizing the doctor's and hygienists' schedules. Answer incoming phone calls and assist with patient inquiries. Collect co-pays, deductibles, and outstanding balances. Maintain accurate patient records and documentation. Coordinate referrals and obtain any necessary authorizations. Assist with administrative projects and office communication. Support teammates and contribute to a positive, collaborative work environment. Qualifications Minimum of 2 years of dental front office experience preferred. Pediatric dental experience preferred but not required. Strong understanding of dental insurance plans, claims processing, and benefit verification. Excellent customer service and communication skills. Strong attention to detail and organizational abilities. Ability to multitask while maintaining accuracy. Professional appearance and positive attitude. Dependable, self-motivated, and team-oriented. Comfortable working between both office locations. Benefits Eligible full-time team members enjoy a competitive benefits package, including: Medical insurance Paid Time Off (PTO) Paid holidays Employee dental benefits Continuing education opportunities Opportunities for professional growth and advancement Supportive, family-oriented team culture Schedule Full-time position (approximately 32–40 hours per week) Monday-Thursday and occasional Fridays Why Join Us? We believe that exceptional patient experiences begin long before treatment starts. Our front office team is the heart of our practice—creating lasting relationships with families through kindness, professionalism, and outstanding service. If you enjoy helping others, thrive in a collaborative environment, and take pride in providing exceptional customer care, we'd love to meet you. Pediatric Dentistry of Flower Mound & Pediatric Dentistry of Northlake are proud to be Equal Opportunity Employers.