Bilingual Receptionist - Westrock Orthodontics Job Posting

Job Description At Westrock Orthodontics, our Bilingual Receptionist is the heart of our patient experience. You’ll work hand-in-hand with our doctors, dental assistants, and clinic leaders to deliver world-class care, streamline patient visits, and create a welcoming, high-energy environment. This position is part of our dynamic Travel Team, supporting three of our premier local clinics: Bentonville Central: 2 days/week Bentonville J Street: 2 days/week Siloam Springs: 1 day/week What You’ll Do Patient Experience: Warmly greet patients, manage seamless check-ins/check-outs, and answer inquiries with exceptional customer service. Scheduling & Accounts: Coordinate and confirm patient appointments to maximize clinic flow, verify insurance eligibility, and maintain accurate account records. Clinic Support: Keep digital health records updated and partner with the team to manage office stock and maintain a clean, organized space. What We’re Looking For Languages: Fully fluent in both English and Spanish (required). Experience: 2+ years of office, reception, or customer-facing experience preferred. Education: High school diploma or equivalent. Key Skills: Strong verbal/written communication, reliable computer skills, sharp attention to detail, and top-tier multi-tasking abilities. Core Qualities: A collaborative, kind, and respectful team player who anticipates clinic needs, solves problems with a positive attitude, and genuinely cares for patients. Why You’ll Love Working Here We foster a supportive, winning culture that celebrates continuous growth and encourages everyone to succeed together. Total Rewards & Benefits: Competitive Compensation & Career Growth: Ongoing development in a high-performing, passionate team. Health & Wellness: Flexible medical/dental/vision coverage, Employee Assistance Program (EAP), and complimentary orthodontic treatment for you and your family. Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays. Financial Future: Industry-leading 401(k) plan with company matching.