Patient Care Coordinator (Insurance/Treatment Coordinator) Job Posting

At Divine Dental, we believe that every patient deserves a 5-star experience from the moment they walk through our doors. If you have the necessary skills and experience in Front Desk (Insurance & Treatment Coordinator) duties, we encourage you to apply for this rewarding position. Position Summary: Divine Dental is seeking an experienced Dental Front Desk, Patient Care, and Insurance Coordinator who can manage core front-office responsibilities with minimal supervision. Required Experience: Applicants must have at least one year of dental front-office experience performing most of the following duties. 1] Dental insurance verification and detailed benefit breakdowns 2] Patient scheduling and appointment coordination 3] Treatment-plan preparation and presentation 4] Patient financial arrangements and payment collection 5] Dental insurance claims and account follow-up 6] Specialist referrals and follow-up 7] Dental software and electronic patient records 8] Daily front-desk operations with minimal supervision Primary Responsibilities: 1] Greet patients professionally and provide a five-star patient experience. 2] Answer calls, respond to patient questions, and schedule appointments with urgency. 3] Verify eligibility, deductibles, annual maximums, frequencies, waiting periods, downgrades, missing-tooth clauses, and applicable limitations. 4] Contact insurance companies when a detailed benefit breakdown is required. 5] Enter insurance benefits accurately and estimate patient copayments. 6] Prepare and present treatment plans clearly and confidently. 7] Educate patients about recommended treatment and support timely case acceptance. 8] Obtain signed treatment plans, consent forms, and financial agreements. 9] Discuss payment options and process Cherry and CareCredit applications. 10] Collect patient payments and accurately post transactions to accounts and ledgers. 11] Submit and follow up on dental insurance claims, attachments, denials, and outstanding balances. 12] Coordinate specialist referrals and confirm completion of recommended care. 13] Coordinate patient discharge and follow-up with the clinical team. 14] Maintain accurate patient records and protect confidentiality under HIPAA. 15] Collaborate with the dentist and clinical team to maintain efficient patient flow. 16] Keep the reception area and front office clean, organized, and professional. Minimum Qualifications: 1] At least 18 years old 2] High school diploma or equivalent 3] Minimum one year of dental front-office experience 4] Working knowledge of dental terminology, insurance, treatment plans, and patient accounts 5] Intermediate-to-advanced computer skills 6] Strong communication, organization, math, and customer-service skills 7] Ability to manage responsibilities independently and accurately 8] Reliable transportation 9] Dependable attendance and availability during required clinic hours 10] Strongly Preferred: - Active Texas RDA registration or previous dental-assisting experience - Bilingual English/Spanish - Experience with Open Dental, Flex, Cherry, and CareCredit - Experience presenting restorative, Aligners, implant, and periodontal treatment - Experience managing dental claims, aging reports, denials, and insurance follow-up Schedule: - Full-time - Day shift - Monday through Friday - Alternate Saturdays per month from 9:00 AM to 2:00 PM (Note: Employees scheduled to work Saturday will receive the corresponding Wednesday off) - Candidates must be available for the practice’s required schedule. Important Application Requirement: 1) This is not an entry-level or trainee position. Applicants must have at least one year of recent, hands-on experience working in the front office of a dental practice. General receptionist or customer-service experience alone does not satisfy this requirement. 2) Please apply only if you have at least one year of direct dental front-office experience. Applicants without dental-office experience will not be considered for this position. 3) When applying, briefly describe your experience with: - Dental insurance verification and benefit breakdowns - Treatment-plan presentation and financial arrangements - Dental claims and account follow-up - Open Dental or other dental practice-management software - CareCredit, Cherry, or similar patient-financing platforms Job Type: Full-time Benefits: - 401(k) - Dental insurance - Employee assistance program - Employee discount - Professional development assistance - Vision insurance

At Divine Dental, we believe that every smile deserves care that is as unique as the person behind it. Our practice is built on the simple idea that dental care should never be one-size-fits-all. We take the time to understand each patient’s individual needs, ensuring that every treatment plan is tailored for optimal results and long-term health. Our approach is judgment-free and centered around your comfort — because we understand that feeling at ease is essential to receiving the best care. Our modern facility is equipped with cutting-edge technology, including CBCT imaging, intraoral scanners, and 3D printing, allowing us to diagnose and treat with precision and efficiency. Whether you're seeking implant dentistry or aligner solutions, we offer comprehensive services designed to restore and enhance your smile. We welcome both PPO and cash patients, ensuring that high-quality dental care remains accessible to everyone. The team at Divine Dental is committed to creating a positive, supportive environment where patients feel valued and cared for every step of the way. Our ultimate goal is not just to treat teeth, but to improve lives — one confident smile at a time.