Patient Care Coordinator Job Posting

POSITION: Patient Care Coordinator Northern Texas Facial & Oral Surgery – Flower Mound 4130 Justin Rd., Suite 105 Flower Mound, TX 75077 POSITION PURPOSE Northern Texas Facial & Oral Surgery is seeking a professional, dependable, and patient-focused Patient Care Coordinator to join our Flower Mound team. The ideal candidate is organized, detail-oriented, and an effective communicator who is comfortable managing multiple responsibilities in a fast-paced oral surgery environment. This position serves as an important point of contact for our patients and referring offices and plays a key role in maintaining efficient scheduling, communication, and daily front-office operations. PRINCIPAL RESPONSIBILITIES AND DUTIES - Patient Interaction & Phone Support: Professionally manage incoming calls, assist patients with questions, schedule appointments, and create patient accounts. - Referral Coordination: Contact referred patients promptly, assist with scheduling, and follow up on outstanding referrals to help ensure patients receive timely care. - Referring Office Communication: Communicate with referring offices regarding patient referrals, appointments, records, X-rays, and other information needed to coordinate patient care. - Appointment Management: Schedule and confirm appointments, maintain accurate scheduling information, and follow up with patients regarding appointment changes or rescheduling. - Chart Preparation: Prepare and review patient charts prior to appointments to ensure registration is complete and required referrals, X-rays, and supporting documentation are received and on file. - Front Office Support: Check patients in, collect and post payments, maintain accurate patient information, and assist with additional front-office responsibilities. - Surgery Coordination: Assist with scheduling surgical procedures and ensure necessary information and preparations are completed. - Insurance Verification: Verify patient insurance eligibility and benefits and ensure necessary insurance information is obtained prior to appointments. - Team Collaboration: Work closely with surgeons, clinical staff, and administrative team members to support efficient patient flow and provide a seamless patient experience. - Versatility & Adaptability: Assist with additional responsibilities as needed and remain flexible to the evolving needs of the practice. MINIMUM QUALIFICATIONS - High school diploma or equivalent - Previous oral surgery, dental, medical, patient scheduling, referral coordination, or insurance verification experience preferred** - Strong phone and customer service skills with the ability to professionally manage multiple incoming calls. - Excellent verbal and written communication skills. - Strong organizational skills and attention to detail. - Ability to multitask, prioritize responsibilities, and follow through on assigned tasks. - Comfortable working independently and taking initiative in a fast-paced environment. - Professional and patient-focused when interacting with patients, referring offices, and team members. - Dependable, team-oriented, and receptive to training and feedback. - Willingness to adapt to changing responsibilities and practice needs. COMPENSATION & BENEFITS - Competitive pay based on experience and qualifications - Health, dental, and vision insurance - Paid time off and paid holidays - Retirement benefits - Uniform allowance - Opportunities for professional development and continued growth JOIN OUR TEAM If you are interested in joining a professional, patient-focused oral surgery team and contributing to an exceptional patient experience, we encourage you to apply. We look forward to learning more about your experience and qualifications. This job description is not intended to contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change based on the needs of the practice. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

At North Texas Facial & Oral Surgery, we specialize in providing compassionate, expert oral and maxillofacial surgical care to patients throughout the DFW Metroplex. With multiple locations across the DFW area, we are proud to have a dedicated team that works together to create an exceptional experience for our patients and referring partners. We’re growing and looking for talented, motivated individuals to join our team! If you’re passionate about patient care, teamwork, and being part of a positive, fast-paced environment, we’d love to hear from you.