Front Desk Patient Experience Coordinator | Leadership Growth Opportunity. Job Posting

Grow Your Career in a Practice That Invests in You Are you looking for more than just a front desk job? Do you enjoy connecting with people, solving problems, and being part of a team that values your ideas, personal growth, and leadership potential? At Brooklyn Oak Dental Care, you'll have the opportunity to develop professionally, take ownership of meaningful responsibilities, and potentially grow into an Operations Manager role. We're an independently owned, upscale dental practice in Park Slope, Brooklyn, known for personalized patient care, advanced dentistry, and a commitment to treating people with compassion and respect. What makes us different? A clear path for growth: We are looking for someone with leadership potential who can gradually develop into an Operations Manager role. Investment in your development: We provide training, coaching, continuing education opportunities, and support for professional and personal growth. A culture of emotional intelligence: We value kindness, self-awareness, accountability, open communication, and constructive conflict resolution. Your voice matters: We welcome ideas, encourage initiative, and value team members who help us improve. Advanced, patient-centered dentistry: You'll work alongside clinicians offering comprehensive dentistry, clear aligners, airway-focused care, and innovative treatments. Meaningful patient relationships: We prioritize personalized service and lasting relationships rather than a high-volume, corporate approach. Competitive compensation and benefits: Starting at $25–$27/hour, with paid time off, paid sick time, retirement benefits, and opportunities for merit-based raises. Compensation is negotiable for experienced dental Operations Managers. What Your Day Looks Like You'll be the welcoming face and voice of our practice, helping patients feel comfortable and cared for from their first phone call through the completion of treatment. Your day will include coordinating appointments, managing a productive schedule, answering patient questions, resolving concerns, collaborating with our clinical team, and keeping front desk operations running smoothly. Some days will be busy and unpredictable. You'll be trusted to prioritize, problem-solve, communicate clearly, and maintain your composure when challenges arise. As you develop in the position, you'll have opportunities to participate in team leadership, training, operational improvements, and practice management. Who Thrives Here We're looking for someone who is naturally warm, upbeat, grounded, and emotionally mature. You enjoy helping people, remain steady under pressure, welcome coaching without defensiveness, and take responsibility for your own reactions. You recognize that frustrations are inevitable, but believe in processing emotions thoughtfully rather than projecting them onto others. You communicate concerns directly and respectfully, approach conflicts with curiosity rather than judgment, and can balance compassion with healthy boundaries and accountability. You don't need to be perfect. You do need to be self-aware, growth-oriented, reliable, and genuinely committed to helping your team succeed. Qualifications At least 3 years of administrative or customer service experience. Strong communication, organization, multitasking, and computer skills. Dental or medical office experience strongly preferred. Experience mentoring or supervising others is a plus. Willingness to learn dental terminology, scheduling systems, and office protocols. Ability to handle challenging patient interactions with professionalism and empathy. Financial Confidence, Customer Service & Leadership Potential: Must be confident and comfortable discussing treatment fees, collecting payments, explaining out-of-network insurance policies, and communicating the value of care without apologizing for fees. Must be motivated by production and collection goals, comfortable discussing financial metrics in daily morning meetings, and capable of holding themselves and others accountable for results while maintaining compassionate patient relationships. Schedule: Full-time, in person Location: Park Slope / Boerum Hill, Brooklyn, NY Pay: $25–$27/hour to start; negotiable for experienced dental Operations Managers. Ready to Grow With Us? If you're looking for a workplace where you can make a meaningful contribution, continue developing as a person and professional, and build a future in leadership, we'd love to hear from you. To apply: Submit your resume and briefly tell us what emotional intelligence means to you in the workplace.

Brooklyn Oak Dental Care is a privately owned, patient-centered dental practice located in the heart of Park Slope, Brooklyn. We combine advanced technology, comprehensive dental care, and a holistic approach to oral health in a welcoming, modern environment. Our practice is committed to delivering exceptional clinical care while building meaningful, long-term relationships with our patients. We believe in treating the whole person, emphasizing prevention, education, and individualized treatment. **Our team culture is built on professionalism, mutual respect, accountability, open communication, and continuous growth.** We value team members who are compassionate, proactive, detail-oriented, and eager to learn. We encourage collaboration, welcome constructive feedback, and believe that every team member plays an essential role in creating an outstanding patient experience. As an independently owned practice, we take pride in maintaining high standards of care without the pressures of corporate dentistry. We are looking for motivated individuals who take ownership of their work, support their teammates, and share our commitment to excellence. **If you are passionate about patient care, personal growth, and being part of a supportive, high-performing team, we would love to meet you!**