Dental Front Office/Patient Care Coordinator Job Posting

Primary Office
Job Description
About the Role
Join Our Team!
Our established, privately owned dental practice is looking for an exceptional Dental Front Office / Patient Care Coordinator to join our team.
We are looking for someone who is warm, professional, organized and genuinely enjoys helping people. The right person will play an important role in creating an outstanding experience for our patients while helping our office run smoothly and efficiently.
If you're an experienced dental front-office professional looking for a long-term home with a great team, excellent benefits and a four-day workweek, we'd love to meet you!
Our Schedule
**Monday:** 10:00 AM – 7:00 PM
**Tuesday:** 7:00 AM – 5:00 PM
**Wednesday:** 7:00 AM – 4:00 PM
**Thursday:** 7:00 AM – 2:00 PM
**Friday, Saturday & Sunday: OFF**
*Lunch and break schedules will be discussed during the interview.
Why Work With Us?
We are a privately owned dental practice, not a corporate dental office.
We value our patients, our employees and the relationships we build with both. We have an experienced team and believe that a positive work environment, mutual respect and teamwork are essential to providing exceptional patient care.
If you're looking for a practice where you can build a long-term career, work with a great team and truly make a difference in the patient experience, we would love to hear from you.
We look forward to hearing from you!
About the Practice
Welcome to our warm and caring dental practice, nestled in the heart of Novi. As a privately owned family dental office, we take great pride in serving our community with a personal touch that makes every patient feel right at home. For over four decades, our practice has been a trusted name in dental care, originally established in the 1980s and proudly led by Dr. Tressa Priehs, who has steered the office with dedication and expertise for the past 16 years.
Our team is made up entirely of experienced, long-term staff who share a common goal: to provide exceptional, compassionate care to every individual who walks through our doors. We are a team of professionals, all women, who work seamlessly together to ensure that each visit is comfortable and tailored to meet each patient’s unique needs. From the moment you arrive, you'll notice the welcoming atmosphere created by our friendly front office staff and office manager, who work diligently to make certain every administrative detail is handled with care and efficiency.
Behind the scenes, we are proud to be a fully digital practice, utilizing the latest in dental technology. Our use of Dentrix Ascend software, enhanced with artificial intelligence capabilities, allows us to streamline operations, enhance diagnostic accuracy, and deliver treatment plans that are both effective and personalized. This commitment to innovation ensures that we remain at the forefront of dental care while maintaining the personal, family-oriented values that define our practice.
Patient care is not just a service we provide—it’s the heart of what we do. Whether you're visiting for a routine cleaning, a complex procedure, or simply a check-up, you can expect attentive, thorough care from our skilled team of hygienists, dental assistants, and our associate dentist. We understand that each smile is unique, and we treat every patient with the same level of respect, attention, and dedication that we would offer to our own families.
Our practice is more than just a place to receive dental treatment; it’s a community hub where long-standing relationships are built, and personalized care is the standard.
What You'll Do
- Warmly welcome patients and create a positive first impression
- Answer phones and respond to patient questions
- Maintain an efficient and productive schedule
- Schedule, confirm and coordinate patient appointments
- Review treatment plans and discuss financial arrangements
- Collect payments and maintain accurate patient accounts
- Follow up with patients who have unscheduled treatment
- Provide exceptional customer service throughout the patient experience
- Communicate effectively with doctors, hygienists and dental assistants
What You'll Bring
Required
- Medical or Dental Front Desk Experience
- Excellent communication and interpersonal skills
- Comfortable discussing treatment and financial arrangements with patients
- Friendly, confident and professional demeanor
- Ability to multitask effectively in a busy dental environment
- Being highly organized and detail-oriented
- Understanding of dental insurance and patient financial responsibilities
- The ability to take initiative and work independently
- A positive attitude and a genuine desire to help patients
- Take pride in providing exceptional customer service
- Strong computer skills
Preferred
- Dentrix Ascend experience is preferred.
Posted / Updated: Oct 08, 2026 | ID: 566494