Patient Care Coordinator / Front Desk Job Posting

By Design Dental Implant Center – King of Prussia, Pennsylvania Medical Reception / Dental Front Office / Customer Service Experience Preferred Do you love being the friendly face at the front desk, keeping a busy day organized, and helping anxious patients feel safe the moment they walk in or call? By Design Dental Implant Center helps patients get their smile – and their life – back with advanced dental implants and surgical dentistry. We are hiring a full-time Front Desk / Patient Care Coordinator to be the first impression of our practice, both in person and on the phone. What you’ll do (in-office + phone): Greet every patient in person with warmth and zero judgment Check patients in and out, collect payments/deposits, and manage paperwork Keep the lobby calm, clean, and running on time Answer inbound calls and return voicemails with empathy and confidence Build rapport quickly and put nervous patients at ease Confidently guide callers to book appointments and reinforce why showing up matters Confirm upcoming visits and do light recall / reactivation outreach Coordinate closely with the clinical team so the day flows smoothly You might be a great fit if: People describe you as exceptionally warm, friendly, and reassuring You communicate clearly and confidently, in person and on the phone You’re comfortable spending a big part of your day talking to people You’ve worked in customer-facing roles (dental/medical, hospitality) You’re organized, reliable, and follow through without hand-holding You could see yourself growing within the business overtime Position details: Full-time, in-office only (this is not remote) Location: King of Prussia, Pennsylvania Schedule: Monday to Thursday: 9:00 a.m. to 5:00 p.m. Friday: 9:00 a.m. to 2:00 p.m. Competitive pay with potential bonuses tied to kept appointments How to apply (follow these steps exactly) Email: [sign in to DentalPost to see current contact info] Subject line: Patient Care Coordinator – [Your First and Last Name] Attach your resume In the email body, answer (short answers are fine): What about this role at By Design Dental stood out to you? Tell us about a time you helped a nervous or upset customer/patient. What did you do? On a scale of 1–10, how comfortable are you being face-to-face with patients all day AND on the phone, and why? Record a 60–90 second video (simple phone video is fine) and either attach it or include a link: Introduce yourself by name Why do you want this specific front desk role at By Design Dental? Share one example of going above and beyond for a customer or patient Applications without the video will not be considered.

We are a dental practice that values people as much as we value dentistry. This isn’t a place where you simply clock in and clock out—it’s a professional environment built on a strong culture of growth, respect, and shared success. We believe that when our team thrives, our patients receive the very best care possible. If you take pride in your work, are eager to grow your skills, and want to be part of something that’s building something truly special, we’d love to talk with you. As an implant and full-arch surgery center, we specialize in advanced procedures including All-on-X reconstructions, single-tooth implants, and complex revision cases for patients who have faced challenges with prior implant work. Surgery, IV sedation managed by our in-house anesthesiologist, and prosthetic design all happen here under one roof, so our patients receive seamless, comprehensive care without ever being sent elsewhere. We also offer comprehensive restorative services, focusing on saving teeth and maximizing the health and beauty of what each patient already has. From veneers to non-surgical rehabilitation, every treatment plan is personalized with long-term health and aesthetics in mind. Our fee-for-service, technology-driven environment attracts patients who expect a high level of expertise and a premium experience. If you’re inspired by what we’ve built and excited to grow with a team that values innovation and integrity, we want to meet you.