Full-time Pediatric Dental Front Desk Coordinator Job Posting

Looking for your dream job where you are appreciated, the team genuinely enjoys what they do, and loves working together? That's us! You'll be shaping a child's very first impression of the dentist, and be the first voice a parent hears when they call. It's meaningful work, and it's at the heart of what we do here. Our high-tech pediatric dental practice in Basking Ridge is looking for a full-time Front Desk Coordinator. The Coordinator is the first line of customer service for all children and their families entering our office. They will greet patients, check them in, schedule future appointments, and handle incoming phone calls. They will also be responsible for verifying insurance and quoting copayments prior to patient appointments. They will assist in making sure families receive the best possible care as we pride ourselves on going above and beyond to provide an incredible dental experience! We're looking for someone who genuinely enjoys helping families and likes learning new things. The candidate must have a warm, professional demeanor and be computer savvy. Here's what that looks like day to day, and what we're hoping to find in our next team member: What Success Looks Like: Warmly greet and care for children and their families during their appointment Discuss treatment plans and present financial co-payments to parents for procedures accurately and clearly Enter and scan patient data, associated documentation, and insurance information with attention to detail Answer phone calls, schedule appointments, and manage appointment schedule Verify and enter insurance coverage and benefits correctly, before quoting families Collect and post payments at the time of service Verify and submit insurance claims, and electronically deposit checks Stay on top of daily communications, including voicemail, office email, and patient report follow-up with other health care providers Use Open Dental and our digital systems to keep patient records, scheduling, and communication accurate and seamless Support practice projects, including marketing, social media, and ongoing schedule review Maintain a clean and friendly waiting area Must Have: Demonstrate ability to manage multiple simultaneous demands without dropping tasks Strong attention to detail Reliable with detailed, multi-step processes, even when the office gets busy Professional appearance and demeanor Computer proficient and tech savvy Strong, proactive communication with patients and with your team Ability to prioritize tasks and work effectively through interruptions Ability to interact with children and parents in a caring and thoughtful manner Excellent written and verbal communication skills If you are enthusiastic, friendly, and a quick learner, we are looking for you! Please submit both a Cover Letter and Resume for consideration. Schedule: Monday through Thursday, 8:00 AM to 6:00 PM, with a half-day Friday and 1 Saturday per month, 7:30 AM to 1:00 PM. Job Type: Full-time Compensation: Competitive pay, commensurate with experience Check out our socials to get to know us! Instagram: https://www.instagram.com/smileworkspediatricdentistry/ Facebook: https://www.facebook.com/SmileWorksPediatricDentistry/ Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience:Dental office: 2 years (Required)

At Smile Works Pediatric Dentistry, we pride ourselves on being more than just a dental office, we're a close-knit, family-oriented practice where every team member is valued and every patient is treated like part of our own family. Our long-standing team, many of whom have been with us for over a decade, reflects the supportive, trusting environment we cultivate. This enduring camaraderie allows us to deliver exceptional care in a warm, welcoming setting. Our philosophy centers on transforming every child's dental visit into a positive, comfortable, and stress-free experience. We understand that dental appointments can be daunting for both children and their parents, which is why we approach each visit with compassion, patience, and personalized attention. We make it a priority to keep parents informed and involved, ensuring they feel confident and at ease about their child's oral health. What truly sets our practice apart is our unwavering commitment to teamwork. In our busy pediatric office, every role is essential, and we rely on one another to support smooth, efficient, and caring service for our young patients. We foster a culture of positivity, open communication, dependability, and continuous growth. Whether you're stepping in to assist a colleague or learning new techniques to enhance patient care, we believe in adapting and thriving together. We are seeking individuals who are eager to grow alongside our practice, contribute to a nurturing team culture, and become an integral part of a community where both patients and staff feel like family. If you value compassion, strong relationships, and a collaborative spirit, you’ll find a place where you can thrive and make a lasting impact.