Dental Front OfficeGlenn A. MacFarlane, DMDRed Bank, NJ 07701 Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.
Main Job Tasks, Duties and Responsibilities
our office is fully automated and uses Ai to help with all duties
greet patients
register new patient information and forward necessary paperwork electronically
Receive patient information electronically, review for correctness, place into our practice management system (OPEN Dental)
assist patients to complete all necessary forms and documentation
verify and update patient information
inform patients of dental office procedures and policies
move patients through appointments as scheduled
enter all relevant patient information into data system
maintain and manage patient records in compliance with privacy and security regulations
answer and manage incoming calls
respond and comply to requests for information
schedule patient appointments
confirm upcoming appointments and recalls not confirmed electronically
check daily appointment schedules
fill in cancellations and no-shows
organize referrals to other medical/dental specialists
collect and receipt payments from patients at time of treatment
inform patients of financial treatment plan options
work with our insurance coordinator to verify benefits
communicate with patients via email and text (WEAVE)
review and answer emails
monitor and maintain inventory of dental office supplies
update patient education materials
maintain a professional reception area
safeguard patient privacy and confidentiality
Education and Experience
general education degree or high school diploma
2 years of front office experience
knowledge of dental terminology, procedures and diagnosis
knowledge of Microsoft Office and relevant software applications
knowledge of dental practice management software and data entry
knowledge of general administrative and clerical procedures
working knowledge of dental insurance and insurance codes
Key Competencies and Skills
communication skills
information collection and management
planning and organizing
accuracy
customer service skills
team work
initiative
adaptability
confidentiality
If you have had any experience with dental assisting or have an x-ray license please inform us in you application
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Autonomous/Independent -- enjoys working with little direction
Innovative -- prefers working in unconventional ways or on tasks that require creativity