Dental Front Office Job in Chesapeake, Virginia

(Job ID: 538396)

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Description

Seeking an Experienced Full-Time Dental Office Administrative Assistant in a Successful Single-Office Private Practice in the Greenbrier area of Chesapeake Are you a caring and motivated individual looking to further your dental career with a great team devoted to customer service? If so, we want you to join our dental office family! You must be a team player that gets along well with others plus possess the following qualities: • Detail-Oriented • Excellent work ethics • Dependable and have a great attendance record We have a beautiful state-of-the-art office, a wonderful patient population, an all-star team of administrators and assistants as well as a talented and sincere group of dentists. We pride ourselves on maintaining our well-earned reputation for providing high quality care as well as unsurpassed patient relationships. If you are seeking a dental career where your skills will be appreciated, and you are ready for a fast-paced environment with a team committed to customer service and exceptional patient care we would love to meet you. Awesome Perks! A competitive salary, comprehensive benefits, and the best team you could ever spend your day with. We value a great attitude and a strong work ethic over experience every day! Position Title: Administrative Assistant/Front Desk Coordinator Reports To: Office Manager, Team Leader as assigned Location: Greenbrier Dental Center Status: Nonexempt, Regular, “At Will” Work Status, Full-time POSITION SUMMARY The Administrative Assistant will answer inquiries and obtain information for general public, patients, visitors, and other interested parties. This role will provide information to callers and perform routine clerical and administrative functions such as answering phone calls, drafting correspondence to patients and insurance providers, respond to explanations of benefits, scheduling and confirming appointments, organizing, and maintaining paper and electronic files, presenting cases, drafting treatment plans, calculating copayments, track and balance, credit transactions, and other basic financial support functions. The Administrative Assistant is responsible for promoting practice growth through effectively implementing administrative procedures and a positive, professional presentation as a member of the front desk team. This position will project the positive, friendly atmosphere of our practice by welcoming all visitors in a cheerful and professional manner. WORKING CONDITIONS/PHYSICAL REQUIREMENTS • Sitting 80%. • Standing/walking 20%. • Moderate noise levels from dental and other lab equipment. • Dental, office, and lab setting. • Minimum moving requirements of 35 pounds in order to accept equipment deliveries and pack and unpack office supplies. • Exceptional hand dexterity and typing skills to work with standard software programs provided. • Good mathematical aptitude in order to prepare and interpret financial and productivity reports for the practice. • Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction. • Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person. Must also be able to wear headset earpiece for interoffice communication. • Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines. • Exceptional hand dexterity and typing skills to work with standard software programs provided. RESPONSIBILITIES • Open office and prepare for business day. • Monitor reception area for neatness and cleanliness. Wipe down and reposition chairs and dispose of trash, etc. • Telephone: answer appropriately, record, and retrieve messages. • Retrieve messages and e-mails and act upon them in a professional and courteous manner. • Make appropriate notes in patients’ account for any correspondence or conversations that need to be noted. • Welcome patients and visitors into the office with cordial greetings and a smile. Acknowledge all visitors promptly, regardless of the task at hand. • Monitor schedule and patients who are waiting in reception area, notify appropriate staff of patient arrival, and when there has been a delay in patient seating for appointment. • Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, etc.). • Make certain that office has x-rays from previous dentist when appropriate. • Set up appointments with specialists when indicated, coordinate with specialists’ office, send x-rays, referral letters and provide a referral card/pamphlet for specialist to patient. • Accept and record payments made at the time of service, via mail and telephone. • Present financing options and make necessary arrangements. • File insurance claims by submitting e-claims and paper claims when necessary. • Be knowledgeable in the operation and maintenance of equipment at the front desk. • Prepare End-of-Day routine, including but not limited to reconciling production and collection, settling credit card accounts and preparing and excel spreadsheet for daily deposits. • Prepare End-of-Month Report, when necessary. • Make courtesy calls for treatment follow-up such as post-op calls, when necessary. • Prepare and submit End of Day Reports. • Complete training in all areas shown on the training schedule which apply to the position. • Additional responsibilities as needed and as appropriate. • Cross-train to assume Treatment Coordinator, Restorative Coordinator and Hygiene Coordinator responsibilities, when necessary. • Operate telephones, screen and forward calls, providing information, taking messages and scheduling appointments. • Learn to operate new office technologies as they are developed and implemented. • Maintain patient records and make appropriate notes within their accounts. • Collect, and prepare mail, messages, and lab or courier deliveries. • Input data into computer by typing at least 35-40 WPM with minimal errors. • Provide information about the practice, such as location of offices. • Transmit information or documents to patients using computer, secure email, regular mail, or facsimile machine. • Balance credit transactions and provide basic financial clerical support duties. • Figure copayments and present treatment plans to patients. • Must always represent the practice in a professional, pleasant, and cooperative manner. • Maintain regular attendance and adhere to assigned work schedule and office policies. • Must be able to comfortably and efficiently handle multiple deadlines and task assignments. • Must be able to work both independently and cooperatively in team settings. • Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars. • Other duties and tasks, as assigned periodically. REQUIREMENTS • Always maintain the highest level of confidentiality to HIPAA standards. • Adhere to strict safety guidelines and procedures to OSHA and office standards. • Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and unpleasant smells. • Must be detail oriented in order to prepare and process business correspondence and patient records. • Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office. • Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work related documents. • Must demonstrate excellent communication skills by talking to others to convey information effectively and professionally. This also applies to preparing and sending business correspondence. QUALIFICATIONS • High school diploma. • Accurate typing at 40 words per minute. • Minimum of 3 years dental office/clinical experience with at least 1 year being dental administrative experience. • Preferably having a current 3-4 years or more in dental office experience.