Dental Front Office Job in Mableton, Georgia

(Job ID: 539596)

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Description

PRIMARY RESPONSIBILITIES Responsible for administering the day-to-day activities of the business office, including: patient and employee relations; staff interviewing/dismissal; management of marketing and communications efforts; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned. SPECIFIC DUTIES Manage day-to-day operations of dental office Manage and direct staff assignments and activities, in accordance with office policies and applicable laws Manage compliance with OSHA, state and federal regulations Know and follow dental office contingency plan Stay current with trends, legislation and regulations in the dental profession Manage patient financial accounts Manage the hiring and ongoing performance of staff Manage and update office computer systems Patient Management o Oversee patient relations and handle patient complaints o Help explain office policy to patients o Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.) o Monitor patient relations with regular patient satisfaction surveys Staff Management Assign, direct and manage staff duties, as assigned by the dentist Determine staff schedules Recruit, interview and hire employees as directed by the dentist Orient and train new staff Organize staff training on OSHA and HIPAA compliance Display any posters required by federal, state or local law Monitor staff performance Coordinate team meetings Engage in conflict resolution Arrange for OSHA, HIPAA, and risk management training Maintain employment records Manage dental office advertising/recruiting ads for new staff Implement marketing strategies Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs Assist with dental office facility management Social Media Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog Supervise the creation of appropriate and engaging social media content Monitor and manage comments and questions that arrive via social media channels Develop and implement a strategy for handling negative reviews on sites such as Yelp PERSONNEL REQUIREMENTS Education/Experience Dental experience as front office lead a plus Working knowledge of computers for , insurance claims processing and records management Knowledge or experience in staff management Interpersonal Excellent communications skills Team player Conflict resolution experience Customer service or patient relations experience Ability to communicate all concerns to the dentist