ID: 554293
Dental Front Office Job Posting
Missouri City Dentistry

Description

Office Accountability Manager – Dental Practice ## About the Role We are a growing dental practice looking for a detail-oriented, people-first **Office Accountability Manager** to help our team operate at its highest level every single day. This is not a traditional office manager role — you won't be building systems from scratch. We have established Standard Operating Procedures (SOPs) for every key function in our practice. Your job is to own execution: make sure the team follows the SOPs, identify when they're not, and hold people accountable with clarity and consistency. This will be 5 days/week position If you are someone who thrives on structure, loves checklists, takes pride in a well-run team, and knows the dental world inside and out — this role was written for you. ## What You'll Do - Drive daily accountability across front desk, dental assistants, hygienists, and administrative staff by monitoring adherence to established SOPs - Conduct regular check-ins and performance reviews with team members, documenting observations and addressing gaps quickly and professionally - Serve as the first point of escalation for workflow breakdowns, scheduling issues, patient complaints, and team conflicts - Track key performance indicators (e.g., appointment confirmation rates, no-show rates, treatment plan acceptance, schedule utilization) and report to ownership regularly - Lead daily and weekly team huddles to align the team on goals, priorities, and any operational updates - Onboard and train new staff using our existing SOP library, ensuring consistency from day one - Identify recurring issues in team performance or workflow and flag them to ownership with recommendations - Maintain a positive, professional office culture where expectations are clear, feedback is timely, and accountability is the norm — not the exception ## What We're Looking For Required: - Minimum 3 years of experience in a dental office in any clinical or administrative role (front desk, dental assistant, treatment coordinator, etc.) - Deep familiarity with dental office workflows — scheduling, insurance coordination, treatment planning, patient communication, and clinical support - Strong interpersonal and communication skills — you must be able to have direct, respectful conversations with team members about performance - High personal standard for reliability, follow-through, and attention to detail - Comfortable working with practice management software (Dentrix, Eaglesoft, Open Dental, or similar) Not Required: - Prior management title or experience — we have the playbook; we need the right person to run it - HR or formal leadership training Preferred: - Experience as a treatment coordinator, lead dental assistant, or front office lead - Familiarity with KPI tracking or basic reporting - OSHA / HIPAA compliance knowledge ## Compensation & Benefits - Competitive salary commensurate with experience - Health insurance contribution - Paid time off - Continuing education support --- ## How to Apply Submit your resume and a brief note (3–5 sentences) describing a time you held a coworker or team accountable for something — what happened, what you did, and what the outcome was. Applications without this note will not be considered.