ID: 557527
Dental Front Office Job Posting
Confidential Employer

Description

Director of Practice Operations Growing private dental practice in Charlotte looking for a strong Director of Practice Operations. This is a leadership role for someone who can bring structure, accountability, consistency, and follow-through to the practice. We are looking for someone who can work directly with the owner/doctor and lead key operational areas including business office systems, patient flow, team accountability, scheduling, KPI tracking, case acceptance support, brand standards, and patient experience. This is not a basic front desk position. We need someone who can look at the full picture, identify gaps, create systems, and make sure the team follows through. Responsibilities include: Daily operations and office flow Business office oversight Front office coverage and patient communication Team accountability and role clarity Patient experience and patient flow Case acceptance support and treatment coordinator development Schedule structure and production flow KPI tracking and numbers visibility SOPs, training, and systems Brand standards and office presentation Marketing lead follow-through and growth support The ideal candidate has strong dental office experience, leadership ability, emotional maturity, organization, and the ability to hold people accountable professionally. Experience with Eaglesoft is highly preferred. Experience with Dental Intelligence, Mangoovoice, Sunbit/Cherry/Carecredit, or similar systems is a plus. Schedule: Full-time, Monday–Friday Pay: $70,000–$75,000 annually, paid weekly Location: Charlotte, NC We want patients to feel welcomed, heard, educated, respected, and clear on their next step. The right person for this role will help make that experience more consistent through strong systems, leadership, and follow-through. Please Answer The Following Questions When Applying: How many years of dental office experience do you have? Have you ever managed or led a dental front office or operations team? What dental software have you used? Describe your experience with insurance verification, AR, scheduling, and treatment plan presentation. How do you handle holding team members accountable? What KPIs do you believe a dental office should track weekly? Are you comfortable working directly with the owner/doctor in a leadership role? What is your expected salary range? When would you be available to start? This role requires strong follow-through and accountability. What systems do you use to stay organized?