Dental Front Office Job Posting

Dental Front Desk / Insurance Verification Specialist We are looking for a friendly, organized, and dependable Dental Front Desk / Insurance Verification Specialist to join our dental team. The ideal candidate has dental office experience and understands the importance of accurate insurance verification, patient communication, scheduling, and keeping the front office running smoothly. Responsibilities Greet patients warmly and provide excellent customer service Answer phones, respond to patient questions, and manage patient communications Schedule, reschedule, and confirm appointments Verify dental insurance eligibility and benefits prior to appointments Obtain and document accurate insurance information, including deductibles, maximums, frequencies, waiting periods, limitations, and coverage percentages Review treatment plans and provide patients with accurate insurance estimates and expected out-of-pocket costs Submit dental insurance claims and follow up on outstanding claims when needed Review EOBs and assist with insurance-related questions and discrepancies Collect copays, deductibles, and patient balances Maintain accurate patient records and update insurance information Coordinate pre-authorizations/predeterminations when necessary Communicate effectively with patients regarding treatment, scheduling, and financial arrangements Work closely with the clinical team to ensure a smooth patient experience Maintain a professional, organized, and welcoming front office Accurately document patient information and insurance details in Open Dental Work with our Vatech digital X-ray system and software as needed for patient records and communication with the clinical team Qualifications Previous dental front office experience preferred Strong knowledge of dental insurance and benefit verification Experience with dental insurance claims and EOBs Open Dental experience strongly preferred Familiarity with Vatech digital X-ray systems/software is a plus Bilingual English/Spanish preferred Excellent communication and customer-service skills Strong attention to detail and accuracy Comfortable discussing treatment costs and financial arrangements with patients Ability to multitask in a busy dental office Reliable, professional, and a positive team player Comfortable learning and using dental practice management and digital imaging software Additional Opportunity Willingness to travel for occasional marketing events and community outreach is preferred Marketing experience or an interest in dental marketing is a bonus Opportunities to participate in community outreach, local events, and practice marketing Additional compensation available for approved marketing activities and travel What We Are Looking For We want someone who can take ownership of the front desk and really understands dental insurance, not someone who simply answers phones and checks patients in. The right person will be organized, personable, detail-oriented, and comfortable working with both patients and insurance companies. We especially value someone who is bilingual in English and Spanish, comfortable using Open Dental, and willing to participate in occasional community outreach and marketing activities. Dental experience, insurance knowledge, Open Dental experience, and bilingual English/Spanish communication skills are highly valued. Experience with Vatech digital imaging software and dental marketing is a bonus. Compensation will be based on experience and qualifications, with additional compensation for approved marketing activities and travel.