Front Lead/ Treatment Coordinator Job Posting

About the Role

About the Practice

What You'll Do

• What You'll Do Patient & Treatment Coordination Welcome patients and provide excellent customer service. Present treatment plans, fees, and financial options clearly and confidently. Follow up with patients who have unscheduled treatment. Help patients overcome scheduling and financial barriers to completing recommended treatment. Schedule treatment appropriately to maintain a productive doctor schedule. Make outgoing calls and follow up with patients as needed. Help reactivate overdue patients and fill openings in the schedule. Office Leadership Help oversee the daily flow of the office. Provide direction and support to front-office team members. Help ensure assigned responsibilities are completed accurately and on time. Identify scheduling or operational problems and take initiative to help resolve them. Communicate effectively with the doctor and clinical team. Help maintain a positive, professional, and accountable work environment. Business & Practice Performance Monitor the schedule and proactively work to minimize unnecessary openings. Assist with patient collections and outstanding balances. Help monitor accounts receivable and follow up on patient balances. Track key practice indicators such as scheduling, production, collections, treatment acceptance, reactivation, and A/R. Help identify opportunities to improve patient retention and practice growth. Who We're Looking For You may be a great fit if you: Are dependable, organized, and proactive. Have excellent verbal and written communication skills. Are comfortable speaking with patients on the phone and in person. Are comfortable discussing treatment costs and financial arrangements. Can confidently ask patients to schedule recommended treatment. Enjoy working toward measurable goals. Can prioritize multiple responsibilities in a busy environment. Are comfortable providing direction and accountability to other team members. Look for solutions instead of waiting to be told what to do next. Are coachable and willing to learn new systems and skills. Minimum Qualifications At least 2 years of professional experience in customer service, healthcare, sales, hospitality, office administration, or a similar patient/customer-facing environment. Previous experience training, supervising, leading, or coordinating others. Strong computer and communication skills. Professional phone etiquette. Reliable attendance and punctuality. Ability to work our established office schedule in Fort Worth, TX 76120. Preferred Qualifications Candidates with the following experience may receive priority consideration: Dental front-office experience. Dental treatment coordination. Dental insurance verification and benefits. Treatment presentation and financial arrangements. Dentrix or similar dental software. Dental scheduling. Accounts receivable and patient collections. Previous team-lead or supervisory experience. What Success Looks Like in This Position Our ideal candidate doesn't simply answer phones and schedule appointments. You will play an important role in helping the practice operate successfully. Successful team members in this position are able to: Keep the doctor's schedule productive. Consistently follow up on unscheduled treatment. Communicate treatment costs confidently. Improve treatment scheduling and acceptance. Reduce unnecessary openings in the schedule. Follow up on outstanding patient balances. Help the front-office team stay organized and accountable. Monitor practice goals and take initiative when results need improvement.

What You'll Bring