Dental Front Office Dr. Kim Le D.D.S.Mansfield, TX 76063Position Title: Front Desk Receptionist
The Receptionist represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records, verifying dental insurance benefits and coordinating patient flow.
Essential Duties:
• Greets visitors and patients entering the practice
• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
• Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
• Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).
• Prepares correspondence, memos, referrals and other documents, as requested by doctor.
• Uses computer, fax, or courier service to transmit information or documents when requested.
• Performs necessary duties associated with checking patients in and out. Record treatment information in the patient's chart.
• Calls patients the day before to remind them of a scheduled appointment time, or monitors the automatic communication system and maintains accuracy.
• Adheres to all safety and health regulations.
• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
• Researches patient insurance benefits on diagnosed treatment.
• Verifies charts have complete insurance information.
• Determines insurance eligibility, limitations and payment estimates necessary to facilitate financial arrangements.
• Educates patients, as necessary, regarding insurance, their responsibility and basic terminology.
• Handles all inquiries concerning insurance on a daily basis.
Knowledge/Skills/Abilities:
• Knowledge of appointment coordinator procedures.
• Ability to communicate and express thoughts and ideas competently.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.
• Ability to greet visitors professionally and courteously.
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality
• Ability to work cooperatively with management, staff, and patients.
Education / Experience:
• High school diploma or equivalent
• Minimum of __________year(s) relevant experience in the dental profession
Special Requirements: Dentrix Software knowledge