All Job Postings > Illinois > Chicago IL > Dental Front Office > Dental Front Office Job (ID: 565558)
Private Patient Concierge and Treatment Coordinator Job Posting
Primary Office
Job Description
About the Role
New Teeth Chicago Dental Implants is seeking an exceptional Private Patient Concierge and Treatment Coordinator to guide patients through a highly personalized implant and aesthetic dentistry experience. This position combines front desk leadership, patient relationship management and treatment coordination in a private pay practice.
Please reply with: your current résumé; a brief introduction explaining your interest in the position; your years of relevant experience; an example of helping a patient or client make a significant decision or investment; your desired hourly compensation; and your availability to begin. Please do not call the office regarding this position. Candidates selected for the next step will be contacted directly. New Teeth Chicago Dental Implants is an equal opportunity employer.
What You'll Do
- Create a warm, polished and personalized experience for every patient
- Respond to telephone, text and email inquiries with professionalism, empathy and confidence
- Learn about each prospective patient's dental concerns, goals, timeline and readiness for treatment
- Explain our private pay model and consultation process clearly and respectfully
- Schedule and confirm consultations, maintain a productive calendar, and follow up thoughtfully with prospective patients
- Present treatment plans, fees and payment policies clearly and confidently
- Discuss third-party financing with qualified applicants and collect consultation fees, deposits and payments accurately
- Serve as the patient's primary nonclinical contact and coordinate care for patients visiting from outside Chicago
- Communicate closely with Dr. Atcha, the clinical team and our in-house laboratory
- Maintain complete and accurate patient records in Dentrix and related systems
- Protect patient confidentiality and provide discretion for privacy-sensitive patients
- Maintain a calm, immaculate environment while anticipating patient needs and resolving concerns with sound judgment
What You'll Bring
Required
- Warm, polished, articulate and naturally hospitable
- Comfortable speaking with patients considering treatment ranging from approximately 10,000 to 55,000 dollars or more
- Able to discuss significant fees without becoming apologetic, aggressive or overly sales-oriented
- Emotionally intelligent and able to connect with patients who may feel anxious, embarrassed or overwhelmed
- Highly organized, detail-oriented and consistent with follow-up
- Professional, discreet and able to manage competing priorities without appearing rushed or flustered
- Dependable and interested in becoming part of a long-term team
- Motivated by exceptional patient care and responsible practice growth
Preferred
- At least two years of dental front desk, patient coordination or treatment coordination experience
- Experience with implant, cosmetic, elective or other high-value treatment
- Experience presenting treatment plans and discussing financial arrangements
- Working knowledge of Dentrix or a comparable dental practice management system
- Strong telephone, written communication and patient follow-up skills
- Experience in luxury hospitality, plastic surgery, medical aesthetics, concierge medicine or another high-touch service environment may also be considered
Posted / Updated: Sep 22, 2026 | ID: 565558