All Job Postings > Virginia > Virginia Beach VA > Dental Front Office > Dental Front Office Job (ID: 567734)
Dental Treatment Coordinator Job Posting
Urgently hiring
Bay Colony Dentistry
Job Description
About the Role
The Dental Treatment Coordinator guides patients from diagnosis through treatment acceptance, scheduling, insurance, and patient payment. This role explains recommended care in clear, compassionate language; reviews financial options and insurance estimates; coordinates appointments; maintains timely follow-up on scheduled appointments, insurance reimbursement, and patient payment. The ideal candidate combines excellent patient service, strong organizational skills, and confidence discussing dental treatment, fees, and collection requirements while supporting the clinical and administrative teams.
Team Collaboration:
-Support clinical staff and management
-Mandatory participation in office meetings/training
-Promote a positive work environment with enthusiasm and positivity
-Clear and efficient communication with staff members
-Dependable job attendance and can be relied on to follow through with assigned tasks.
Performance Expectations:
Success in this role is demonstrated through accurate treatment-plan presentation, timely follow-up, effective scheduling, complete documentation, a consistently professional patient experience, and progress toward practice goals. This role involves retrieving complete insurance breakdowns to ensure proper dental treatment estimates along with collection of outstanding insurance payments. Performance measures include treatment acceptance, scheduled production, follow-up completion, schedule utilization, collection arrangements, accounts receivable, and patient feedback.
Working Conditions:
This position is performed in a dental office and requires regular use of computers, telephones, and practice management systems. The employee must be able to utilize the following software efficiently including: Open Dental, Dental Intelligence, Annie (Al communication) and Microsoft software (Word, Outlook, Excel, etc) to communicate with patients and team members throughout the day and perform routine office activities, with or without reasonable accommodation.
About the Practice
Dr. Blanchard and her team are deeply committed to helping patients achieve and maintain healthy, radiant smiles. With over nearly two decades of experience in the field, Dr. Blanchard brings a wealth of knowledge and a compassionate approach to every patient she meets. Her practice is built on the belief that dental care should include a shared understanding of the patient's goals and the many treatment options modern dentistry can offer to meet their needs.
The office offers a comprehensive range of services designed to meet every age and need. From the transformative possibilities of cosmetic dentistry to the specialized care of pediatric patients, there’s a focus on creating personalized treatment plans that align with individual goals and lifestyles. Modern solutions like Invisalign are available for those seeking discreet and effective ways to straighten their teeth, while the full spectrum of general dentistry ensures ongoing care for daily oral health.
For patients in need of more advanced care, the office also provides oral surgery services, handled with precision and care. Whether it’s a routine checkup, a smile makeover, or a complex procedure, the team works closely with each patient to deliver results that are not only healthy but also visually appealing and long-lasting. It’s a place where expertise meets empathy, and every smile matters.
What You'll Do
- Welcome patients and build trust through attentive, professional, and empathetic communication.
- Meet with patients after the clinical examination to review recommended treatment, priorities, timing, and next clinical, administrative, and financial steps.
- Translate clinical recommendations into clear, patient-friendly language without diagnosing or altering the provider's treatment plan.
- Prepare and present written treatment plans, including estimated insurance benefits, patient portions, payment options, and office financial policies.
- Answer questions about procedures, scheduling, financing, insurance estimates, and preauthorization requirements within the scope of the role.
- Support informed treatment decisions without using high-pressure sales tactics.
- Schedule treatment efficiently, coordinate multi-visit or specialist care, and help maintain productive provider schedules.
- Follow up promptly on unscheduled treatment, pending insurance information, preauthorizations, and patient questions.
- Prescriptions called in to patient's preferred pharmacy when needed.
- Complete insurance and remaining maximum verification for all restorative patients two days prior to scheduled appointment
- Manage correspondence from specialist and ensure all proper documentation is on file prior to any scheduled restorative appointment.
- Appointment confirmation of all restorative patients two days prior
- Insurance verification/breakdown input of all scheduled new patients day of scheduling
- Create Insurance plans in Open Dental Software to include full breakdown of benefits to reflect accurate estimates/patient copays
- Claim submission through Vyne utilizing claims narrative template located in the P Drive along with necessary xrays, clinical notes, perio charting, etc.
- Outstanding Insurance claims reviewed weekly and appeals submitted when necessary.
- Treatment Finder report located in the P Drive reviewed weekly, making follow up calls on all outstanding treatment and properly documenting conversation in patient's comlog/treatment finder report.
- Document treatment discussions, financial arrangements, consent status, and follow-up activity accurately in the practice management system.
- Partner with dentists, hygienists, assistants, and front-office team members to ensure a smooth handoff and consistent patient experience.
- Protect patient privacy and handle health and financial information in accordance with HIPAA, office policies, and applicable requirements.
- Participate in team meetings, training, and process-improvement efforts.
What You'll Bring
Required
- High school diploma or equivalent required; additional education in dental assisting, healthcare administration, business, or a related field preferred.
- Minimum 3 years dental office experience, particularly in treatment coordination, patient scheduling, insurance, and financial presentation.
- Working knowledge of common dental terminology, treatment sequencing, benefit estimates, and practice management software preferred.
- Strong verbal, written, and interpersonal communication skills.
- Ability to discuss fees and payment options respectfully, accurately, and confidently.
- Excellent organization, follow-through, attention to detail, and time-management skills.
- Ability to manage multiple priorities while maintaining discretion, professionalism, and a patient-centered approach.
- Ability to learn new software and technology as it is incorporated into the office work flow.
Posted / Updated: Nov 04, 2026 | ID: 567734