ID: 556476
Dental Front Office Job Posting
Dental Arts of Smryna

Description

Patient Care Coordinator for 2nd practice location. **Extra credit if you're cross trained!!** ABOUT THE ROLE You'll be the first voice patients hear and the steady hand that keeps our schedule humming. As an early member of our team, you'll wear a lot of hats — answering phones, booking appointments, and navigating insurance — and have real influence over how we build our patient experience from the ground up. This is a startup environment. Processes are still being built, and we're looking for someone who sees that as an opportunity, not an obstacle. PHONES & PATIENT COMMUNICATION -Answer calls promptly and professionally. Expertly answer new patient questions. -Respond to voicemails, texts, and portal messages within same-day. -Collect and document new patient demographics and reason for visit. -Deliver a warm, empathetic experience on every interaction. -Manage recall and follow-up outreach for lapsed or pending patients. SCHEDULING -Book, confirm, and reschedule appointments. -Send appointment reminders via phone, text, and email. -Keep the schedule full and balanced — flag gaps and move waitlist patients. -Learn and help refine scheduling templates as the practice grows. INSURANCE VERIFICATION -Verify patient eligibility and benefits prior to each appointment. -Obtain and document accurate plan details — deductibles, co-pays, coverage limits. -Identify coverage issues in advance and communicate clearly with patients. -Liaise with payers via phone and online portals; escalate claim questions as needed. -Maintain accurate insurance records in the practice management system WHAT WE'RE LOOKING FOR -2–5 years in a dental front-desk role. -Hands-on insurance verification experience. -Naturally organized with strong attention to detail. -A self-starter who can figure things out with limited hand-holding. -Genuine warmth — patients should feel taken care of. COMPENSATION & PERKS $22 – $27 / hr depending on experience. -Competitive hourly pay. -Bonus based on KPIs. -PTO + paid holidays -Complementary dental Small team — your work is visible and valued. Email resume to [sign in to DentalPost to see current contact info] to learn more about the position. Please do not apply through dental post. PLEASE DO NOT CALL THE OFFICE REGARDING THIS POSITION. Hiring Manager