ID: 562897
Dental Front Office Job Posting
Confidential Employer

Description

We are looking for a **friendly, organized, dependable, and motivated Dental Front Office Receptionist / Treatment Coordinator** to join our dental team. The ideal candidate should be comfortable handling both **front desk responsibilities and treatment coordination** and should have a good understanding of **dental insurance, treatment plans, and patient financial arrangements**. ### Key Responsibilities * Greet patients warmly and provide excellent customer service * Answer phones, respond to patient inquiries, and manage the appointment schedule * Schedule and confirm appointments while helping maintain a productive schedule * Present dental treatment plans clearly and confidently to patients * Discuss treatment costs, insurance estimates, copays, deductibles, and patient financial responsibility * Follow up with patients regarding **unscheduled and pending treatment** * Help patients understand the importance and benefits of completing recommended treatment * Verify dental insurance eligibility and benefits when needed * Understand common dental insurance terminology, including deductibles, annual maximums, frequencies, waiting periods, limitations, and exclusions * Submit and follow up on insurance claims, pre-authorizations, and outstanding insurance issues as needed * Collect patient balances and work on **accounts receivable (A/R)** * Review outstanding patient balances and follow up on collections * Maintain accurate patient information and documentation * Complete daily front-office and end-of-day responsibilities * Communicate effectively with the dentist, clinical team, insurance companies, and patients ### Qualifications * **Dental front office experience strongly preferred** * Experience with **dental insurance and treatment plan presentation preferred** * Good understanding of PPO dental insurance plans and patient benefits * Strong communication and customer-service skills * Comfortable discussing treatment costs and collecting payments * Organized, detail-oriented, and able to multitask in a busy dental practice * Dependable, professional, and willing to take ownership of assigned responsibilities * Experience with dental practice-management software is preferred * **Bilingual English/Spanish is a plus** We are looking for someone who is not simply a receptionist, but a **strong front-office team member who can help patients move forward with treatment, keep the schedule productive, and support the financial health of the practice.** This is a great opportunity for someone who enjoys working with patients, understands dental insurance, and wants to grow into an important role within a dental practice.