Dental Treatment Coordinator / Front Office Coordinator Job Posting
Primary Office
Job Description
About the Practice
Palm Branch Dentistry is a privately owned boutique dental practice in South Buckhead near The Shepherd Center and Piedmont Hospital. We have a small team that feels like family and makes coming to work fun. Our main focus is giving our patients the quality care they deserve, educating them on their oral health and discussing the best plan of action for each individual patient.
About the Role
Palm Branch Dentistry is looking for an exceptional Dental Treatment Coordinator / Front Office Coordinator to join our private, patient-focused dental practice in Buckhead. Job Type: [Full-time] Schedule: [Mon-Thurs 7am-3:30pm] Pay: $-$25+ per hour, based on dental experience and demonstrated treatment-coordination ability. Location: Buckhead, Atlanta, GA Work Location: In person
What You'll Do
- Presenting treatment plans confidently and professionally
- Following up on unscheduled treatment
- Helping patients understand financial arrangements and payment options
- Tracking treatment presented, accepted, and scheduled
- Proactively managing the doctor and hygiene schedules
- Identifying schedule openings and actively working to fill them
- Maintaining and working short-notice and move-up opportunities
- Following up with overdue recare patients
- Scheduling new patients promptly and appropriately
- Providing an exceptional experience from the first phone call through checkout
- Answering incoming calls promptly and professionally
- Managing patient texts, emails, and voicemails
- Discussing patient balances and assisting with collections
- Helping patients understand dental insurance benefits
- Communicating confidently with patients in a fee-for-service/out-of-network environment
- Ensuring treatment plans and required documents are properly completed and signed
- Maintaining accurate patient notes and follow-up documentation
- Participating in morning huddles and identifying opportunities for the day
- Asking happy patients for Google reviews and referrals
- Coordinating closely with the clinical team
- Following assigned responsibilities through to completion
What You'll Bring
Required
- Previous dental front-office experience
- Treatment coordination
- Treatment-plan presentation
- Dental scheduling
- Dental insurance
- Patient collections
- Recare/reactivation
- Patient financing
- Fee-for-service or out-of-network dentistry
- Dental practice-management software
Preferred
- Experience with Curve Dental