DentalPost takes a look at what are the duties and responsibilities of a Dental Front Office Staff.
A Dental receptionist plays a vital role while engaged in a setting which mainly involves dental care. Their core responsibilities entail facilitating patient care, making responses to calls, scheduling treatment plans, assisting in making health insurance claims, and keeping patients’ records.
The best candidate for a dental receptionist ought to at least possess either a high school diploma or a certificate of vocational training. On-the-job training gets administered to aid in dental assisting. Office Managers prefer individuals with years of experience in the dental front office desk. A dental office is no ordinary office, meaning they ought to have a front desk to serve the incoming patients. An associate’s degree or a certificate concerning office administration and medical administration can help improve the smooth running of daily functions.
There is a set of responsibilities during job descriptions that a receptionist, once hired, should perform. These task include:
To effectively and professionally handle office front desk tasks, as a job seeker, you should possess training in all of the following areas:
The first impression matters a lot. The first thing you need to do when patients appear for their scheduled appointments is to give them a warm welcome by greeting them, giving them a smile and a pleasant tone, and maintaining eye contact while conversing with the patients to portray the right image of the company. It also serves as a perfect way of non-verbally communicating with your patients while being busy and unable to make verbal communication.
The dental front desk should additionally provide its patients with some refreshments as they wait and inform them of any unintentional delays.
Similarly, the dental front office team should get training on making the check-out process very smooth by attending to questions about treatment, and if any concerns regarding the visiting arise, team members should solve these with a friendly demeanor. Furthermore, the front office team should not converse in a condescending tone; instead, they should maintain the same smile during a greeting as when checking-out to retain new patients.
The dental front desk acts as the voice of the organization and not just as its face. Technology has led to patients making their appointments online; however, some prefer phone calls. Hence, it is essential for the dental office manager to have your front office team trained to respond to patients’ requests to portray the competency embraced by the whole dental practice.
Besides, the conversation taking place on the phone matters a lot, as well as to how the team says it. The office team members should, at all times, smile while making responses to these calls to enhance the friendliness and positivity of the tone.
Lastly, at all times, ensure you get permission before putting your patient on hold if it seems necessary to do so.
“The Customer is always right.” As a receptionist, it is essential to have excellent customer service skills to ensure that your clients are fully satisfied. Poor customer services makes the new patient never come back again to the same dental hospital and instead acquire the same services from another organization. Thus, your front desk team members need to have an attractive and friendly means of interacting with the patients.
Having excellent communication skills makes one become a well-performing receptionist. Much of your time gets spent conversing with the patients, health insurance providers, and another dental team. Hence, it is crucial to have a good mastery of both written and verbal communication levels. Office Managers will have consistent conversations with people in person, via the phone, and through emails.
Speaking and writing acceptably and professionally are not and exception for the receptionists as they are the face of the dentist office. First impressions matter a lot and get imprinted in the mind; hence, a pleasant receptionist is a plus for a dentist’s office.
Well-defined organizational skills help a receptionist keep trails of the crucial documents such as addresses, details of credit cards, and medical histories. Also, making sure that the data inserted is secured in the computer system and paper documents carefully filed on the Front Desk is essential. These skills are also critical during this era of Covid-19. It will help you make the necessary precautions by becoming a hygienist, making proper disposal of used PPEs, and sanitizing and washing your hands regularly.
Advancement in technology has replaced the majority of paperwork with computer systems. In these offices, unique software gets installed that facilitates the process of planning for appointments, keeping patient medical information, and processing payments.
Similarly, there is a high likelihood that you will play the oversight role concerning payrolls and accounts receivable as a receptionist. Additionally, the ability to type very fast is a requirement as it will help in quickening your job.
The work of a receptionist mostly involves multiple tasks that happen to take place simultaneously, such as answering calls, greeting guests, and typing, which makes one become frazzled. The ability to multitask makes you a suitable candidate for this job as you will conquer many tasks, and your productivity will be enhanced. The thing to expect is constant phone calls and furious patients.
Having a personality that people find appealing is a crucial requirement for this job. The front office desk requires a person with emotional intelligence as it is always about attending to situations professionally. Offices hire receptionists with a likable character; hence, a job seeker should strive to portray their personality, which is award-winning when interviews get conducted.
Every new morning arises with enough troubles for itself- some small, some large. Hence, it’s upon you as a receptionist to find your way to come up with a solution to these problems.
Being a dental office receiptionist means becoming an early riser to get in the office and start attending to the visitors and the patients.
Also, you need to make swift responses to calls to evade losing your potential and current patients.
To become an excellent dental receptionist, school training is essential. The American Association of Dental Office Mangers is a great resource for training.
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