Orthodontic Dental Front OfficeCassinelli and Shanker OrthodonticsWest Chester, OH 45069
We are a busy orthodontic office looking to hire a full-time front desk
coordinator 5 days a week who is flexible and can work at both our West Chester
and Blue Ash offices. The ideal candidate will have great communication skills, excellent customer service and the ability to multi-task.
The Appointment Coordinator represents the practice in all facets of patient
services, which may include, but is not limited to; greeting patients, answering
the telephone, scheduling appointments, maintaining patient records and
coordinating patient flow.
To perform this job successfully, an individual must be able to satisfactorily
perform each essential duty as listed below.
Greets visitors and patients entering the practice and alerts appropriate staff
of patient arrivals.
Answers telephone, routes calls, provides information, and takes messages in
accordance with practice procedures.
Schedules and adjusts patient appointments to maximize the patient care
Establishes, maintains and keeps patient files and records up to date (i.e.
address, phone number, insurance information, etc.).
Communicates with patients regarding finances.
Uses computer, fax, or courier service to transmit information or documents when
Keeps the front desk and reception areas clean. Maintains and stocks refreshment
Performs necessary duties associated with checking patients in and out. Record
treatment information in the patient’s chart.
Calls patients the day before to remind them of a scheduled appointment time.
Adheres to all safety and health regulations.
Monitors the schedule regularly, adjusts the schedule as necessary, and
reschedules patients as needed.
During morning huddles, reports on schedule results, addresses problems that
occurred, and evaluates patient flow from the previous day. Updates staff on the
status of the current day’s schedule and identifies scheduling gaps.
Keeps staff and doctor informed of scheduling problems, issues or concerns
Registers new patients, provides necessary paperwork (welcome letter, HIPPA
documents), and insures all required documents are completed by the patient.
Inputs all information into computer.
Knowledge of appointment coordinator procedures.
Knowledge of English composition, grammar, spelling, and punctuation.
Skilled in the use of standard office equipment including: telephones,
calculators, copiers, fax, computers, and computer software (MS Excel, Word,
Practice Management software).
Ability to maintain composure and professionalism when exposed to stressful
Ability to engender trust from the doctors, co-workers, and patients.
Maintain confidence with the patient regarding abilities of doctor(s) and staff.
Ability to work cooperatively with management, staff, and patients.
Ability to prioritize, organize, and complete tasks in a timely and independent
Ability to accept constructive criticism.
Ability to understand and follow written and verbal instructions.
Ability to collect data, establish facts, draw valid conclusions, and maintain
Ability to communicate and express thoughts and ideas competently.
Ability to quickly grasp relevant concepts regarding duties and responsibilities.
Ability to greet visitors professionally and courteously.
Education / Experience:
High school diploma or equivalent
Physical and Environmental Requirements:
May be required to lift up to 10 lbs.
Active movement throughout the day: sitting, walking, standing, squatting,
bending, stooping, reaching, etc. (not a sedentary position).
Vision: close vision, depth perception, and ability to adjust focus.
Hearing: able to satisfactorily communicate with patients, doctor, and other
staff members to ensure that verbal communication is clearly understood, or a
satisfactorily-equivalent method of communication.
Finger dexterity is needed to access, enter, and retrieve data using a computer
keyboard or operate equipment.
May be required to administer first aid or CPR.
Exposure to hectic, fast-paced, high anxiety environments.
Additional or different duties may be assigned occasionally at employer’s