ID: 557639
Dental Front Office Job Posting
Smile Makers of Georgia

Description

**Front Office / New Patient Coordinator** At Smile Makers of Georgia, we believe every patient experience begins long before they walk through our doors. We are seeking an enthusiastic, professional, and personable Front Desk Offcie / New Patient Coordinator who will serve as the first point of contact for our patients and play a vital role in helping our practice grow. **Position Overview** As the first voice our patients hear, you will be responsible for answering incoming calls, building rapport with prospective patients, understanding their needs, and converting phone inquiries into scheduled appointments. We are looking for someone who genuinely enjoys helping people, communicates with confidence and empathy, and can create a positive first impression that reflects our commitment to exceptional patient care. This is more than a front office position—it's an opportunity to become an integral part of a growing dental practice and build a long-term career with us. ## Key Responsibilities * Answer incoming new patient and existing patient phone calls with warmth, professionalism, and enthusiasm. * Build trust and rapport with prospective patients by actively listening and understanding their concerns and goals. * Effectively communicate the value of our services and convert inquiries into scheduled appointments. * Manage patient scheduling and appointment confirmations. * Provide accurate information regarding dental services, insurance, financing options, and office policies. * Maintain a positive and welcoming experience for every patient interaction. * Follow up with unscheduled treatment and new patient leads when appropriate. * Assist with front office administrative duties and patient communication. * Work closely with the clinical team to ensure a seamless patient experience. ## Qualifications * Excellent verbal communication and customer service skills. * Positive, upbeat, and professional attitude. * Strong listening skills and emotional intelligence. * Ability to understand patient concerns and respond with empathy and confidence. * Sales, customer service, hospitality, healthcare, or dental office experience is preferred. * Strong organizational and multitasking abilities. * Comfortable using computers, scheduling software, and office technology. * Reliable, punctual, and detail-oriented. ## Who We're Looking For The ideal candidate is someone who: * Naturally enjoys talking with people and building relationships. * Has the ability to anticipate patient needs and guide conversations effectively. * Is confident in helping patients make decisions and schedule appointments. * Takes pride in creating outstanding customer experiences. * Lives within a reasonable commuting distance of our office. * Is seeking a long-term career opportunity rather than a temporary position. * Wants to grow both professionally and personally alongside a successful and expanding practice. * Values teamwork, accountability, and continuous improvement. ## What We Offer * Competitive compensation * Opportunities for professional development and career advancement * Supportive and positive team environment * Long-term growth opportunities * The opportunity to make a meaningful difference in patients' lives every day If you are energetic, people-oriented, and excited about helping patients feel comfortable and confident from their very first phone call, we would love to hear from you.  Send us a text or Email your resume.