Position: Office Manager
Department: Client Office – Operations
Reports To: Regional Manager or Director of Operations
The Office Manager’s (“OM”) primary responsibility is to provide operations
management, leadership, and expertise to establish, sustain, and support a
successful dental practice. The OM serves the needs of the associate dentist,
operating owner, and patients by ensuring the practice team executes in an
ethical, responsible, and efficient manner, while adhering to all company and
regulatory policy, compliance protocols, systems, and requirements.
Model outstanding patient service, written, verbal, and other communication
skills. Identify team member strengths and areas of opportunity as it relates to
patient skills. Train, coach, and mentor team members to optimal patient service
Interview, skills assess, and hire candidates in partnership with human resources
to ensure staffing needs are met.
On-board all team members to seamlessly integrate into the dynamic practice
environment while continuing to meet the patient and business needs.
Train operations team members to perform duties in a timely and accurate manner
while auditing work to confirm quality and provide additional training as needed.
Hold team members accountable to published and clearly defined goals related to
business and/or growth and development plans.
Partner with dentist and regional operations leadership to make operational
decisions to benefit the dental practice. Understand, analyze, and action plan
key performance metrics to successfully lead and grow the business.
Review operating performance results and take immediate steps to implement course
corrective activity as needed.
Partner with dedicated MB2 Dental Solutions corporate departments to meet the
needs designed to sustain and cultivate the business.
Be strategic. Understand operational areas of opportunity, create action plans,
and execute plans to grow and enhance the business.
Implement policy and protocol to meet regulatory requirements and create
Assess, train, coach team members to work to their individual potential and as a
Partner with human resources department for coaching and guidance regarding
personnel management, including performance reviews, performance improvement
plans, and corrective actions.
Focus operational activities on year over year production, collections, and
profit growth while reducing staff turnover, days sales outstanding, bad debt,
and accounts receivable.
Follow all cash/account management and revenue cycle operations protocols and
policies to meet optimal collections.
Model appropriate professional appearance, behavior, and leadership while holding
team accountable to professional standards related to dress code,
professionalism, language, and working environment.
Hold team accountable to regular and timely required workplace diversity, HIPAA,
and OSHA training requirements.
Ensure the dental practice environment is clean, clear from clutter, organized,
and conducive to not only an efficient and OSHA compliant working environment but
also patient standard of care.
Work on projects, initiatives, and plans as directed by regional operations
leadership, dentist, and operating owner.
Attend meetings, training courses and other learning and development
opportunities as made available and/or required
Lead and or participate in social media, community marketing or other marketing
efforts related to brand awareness and the acquisition and retention of patients
Periodically assess the in office marketing mediums and determine areas of
improvement relative to patient retention, referrals and positive online
Partner with and/or lead specialty services in support of specialist
Required Knowledge and Skills
Minimum one year of previous management experience in the dental field
Knowledge of dental insurance billing practices preferred
Must be available to work some Saturdays
Great written and verbal communication skills
Ability to adjust and adapt in a busy dental practice environment
Bilingual (Spanish) strongly preferred