Front Desk Patient Treatment Coordinator/Receptionist position is available at
small, upbeat one-dentist private practice in the Chastain Park neighborhood of
Buckhead (Atlanta, xxxx2). Those with 2-5 years
front office experience seem to match our practice best. Enough years to be
self-sufficient, yet not so many years that unteachable-inflexibility arises.
For the right candidate we would be willing to train someone with previous non-
dental front-desk/reception experience.
Read carefully to the end on how to apply, before hitting the button, please.
Normally interviews will be held near end-of-workday M-T-W-Th or later if more
convenient for applicant, and during the day on Fridays.
We've learned that the right team member for us is typically one who is careful
about the right practice for her/him, so we offer a low-pressure trial run of
working days. It usually answers a lot of questions for both of us.
About Us: Small, upbeat one-dentist private practice in the Chastain Park
neighborhood of Buckhead. Dentist is MCG grad, class of '03, with additional
hospital residency (GPR). MCG has changed names about 12 times in the last
years, so you may know it as Georgia Health Sciences Univ or Georgia Regents
Univ or Augusta University. Our practice surgically places and restores dental
implants, uses up-to-date restorations such as all-ceramic-crowns and well-
designed eMax onlays in addition to the occasional conventional pfm crown, and is
a stickler forclosed margins, well-sealed-composites, and restorations that
really look and feel like teeth.
Practice is PPO/self-insured mix with no Medicaid, no capitation, nor HMO. The
practice's building was originally built in xxxx and while the cosmetic,
restorative and periodontal techniques are cutting edge up to date, the physical
office itself is showing its years. We find that those team-members who early in
their careers may have once sought out the glitzy glam practice buildings to work
but who have wisely come to now value other things (low pressure work-place,
patient-focused practice, appreciation for their work-contributions to the
practice)prefer our kind of office. We have team-members who travel in from
Stockbridge, Newnan, Warner Robins, and not to long ago from Social Circle and
even North Carolina.
Scheduling and billing is on computer practice management software called Easy
Dental, very similar to Dentrix because both have same software manufacturer.
Dentist was once employed with Walt Disney World, Vail & Associates, and Park
City Mountain Resort in his previous life before dental school(laughing, but
true)and this influences the practice's daily goal to provide a positive, warm,
engaging patient experience. We have been known to win the internet for the day
with some clever selfies taken with patients who enjoy their hygiene/checkup
experience here. "The ole battle-axe at the front desk" scenario just won't cut
it around here, sorry.
We hunt diligently for the hidden areas of calculus and plaque, and we are not
overzealous with SRP when not indicated. We don't drill on every brown stain we
find, and we don't sell "stuff" like magic mouthwashes and whitening pens, and
there are no quotas or goal numbers you're asked to meet, sorry. We say "Yes
m'am" and "No sir" to patients just like Mama taught us, and call patients Mr.
LastName, Mrs. LastName until a comfort level is established where the patient
indicates first name is just fine.
The voice of the person answering the phone at the front desk is the first
impression our practice gives to a prospective patient, and at check-out is the
parting impression given upon leaving. Prospective patients rarely are
confidently excited about pursuing dental care (duh!)so there is little room to
be anything that's not positive, encouraging, and inviting on the phone. If
that resonates with you, then we should talk.
We know that the patient appearing in our chair is the REASON for our business
day, rather than an inconvenient interruption in our business day. In short, we
create an environment that instills patient-desire to be here rather than
elsewhere. If this paragraph (above)doesn't ring a bell with you, then this is
probably not a match, as we really are not just a place to punch a time clock.
About You: The ideal candidate has some experience with dental insurance
and practice, 2-5 years ideally, but that's not set in stone. That part is
teachable. Courtesy, warmth, hospitality, and a can-do attitude are the very
important although more rare character traits we specifically seek. I have seen
that Dental team-members with prior work experience in retail or restaurant-
server settings often provide an excellent mix of clinical-care and welcoming
hospitality towards patients. The ideal candidate would vote for a drama-free
work environment where dentistry is recommended and performed with integrity,
versus a glitzy-glam office where meeting patients' needs is not always at the
top of the priority list.
Hours are M-T 7:30-5ish, W-Thur 7:30-3ish. Fridays are unscheduled as of now
("closed") but are always a possibility as practice grows.
How to apply: The automatic-website-email-applications are rarely read at this
office, sorry. INSTEAD: AT LEAST, please email your RESUME (.pdf/.doc)and
attached PHOTO (.jpg or similar) (with your cat or not, at the ballgame or not,
whatever)to [please sign-in to view contact information]. At THE MOST, come by at your convenience
(see hours above) on Mon through Thursday, drop off your resume and introduce
yourself. Dr. Poole may have a moment to say "Hi" as well.
Our 25-year-old office is in the Tuxedo Festival Shopping Center (xxxx Roswell
Rd, NE, xxxx2). We are in the deep inset of the complex, between iHospital
(Apple iPad repair) and Marius Stefan Hair Salon. Phone and fax contact will be
frowned upon. Phone and fax contact will be frowned upon. Thanks for reading,
andwe look forward to hearing from you. Phone and fax contact will be frowned
upon [please sign-in to view contact information]