We are a growing oral surgery office looking to add a Front Desk Team Member
has experience in an oral surgery clinic. The candidate will handle all front
desk duties including but not limited to: answering telephones, checking in and
out, making appointments, verifying insurance benefits and treatment planning.
Candidate should be dynamic, energetic, enthusiastic, caring, dependable, and
a great communicator with exceptional customer service skills. Candidate will
play an important role as a positive team member. Candidate must have excellent
written and oral communication skills with co-workers and patients at all
times. Some traveling will be required as we have four locations.
*Must be able to communicate effectively and give feedback regularly to
patient’s and direct
*Candidate must be able to speak and translate Spanish
*Must have an understanding and familiarity with ADA codes, in particular, oral
*Specialized understanding and experience in handling insurance and billing
matters in a dental setting.
*Provide and complete insurance paperwork and obtain information from
patient’s insurance provider(s) as needed to ensure payment.
*Must be able to research patient balances and follow up appropriately
with the patient or the insurance company
*Must be able to work on the aged receivables report monthly
*Operate telephone switchboard to answer, screen and forward calls,
*providing information, taking messages and scheduling appointments.
*Greet visitors and callers, handle their inquiries, and direct them to the
appropriate persons according to their needs.
*Provide information about the Practice, such as location of offices,
employees within the organization, or services provided.
*Must maintain regular, consistent and punctual attendance in accordance
with assigned schedule and time off policies.
*Must be able to comfortably and efficiently handle multiple deadlines and
*Must be able to work both independently and cooperatively in team settings.
*Other duties and tasks, as assigned periodically.
*Always maintain the highest level of confidentiality to HIPAA standards while
maintaining patient records
*Adhere to strict safety guidelines and procedures to OSHA and office
*Must be detail oriented in order to prepare and process business
*Must demonstrate active listening - Giving full attention to what other
people are saying, taking time to understand the points being made, asking
questions as appropriate, and not interrupting at inappropriate times.
*Must demonstrate good reading comprehension - Understanding written
sentences and paragraphs in work related documents.
Please note: A working interview will be required to see your general knowledge
and skill. You will be notified during the initial interview.
We look forward to meeting you!
Please no calls about this post, we like to keep our lines open for patients.
Fax/ Email only