Are you ready to be part of something new and exciting?
We are looking for an extremely upbeat, high energy, friendly, enthusiastic,
intelligent, hard-working leader to join our brand new, modern, high-tech dental
The position is essentially a hybrid combination of guest services, front desk,
and public relations. We are searching for an individual that can bring the
retail mentality approach to the office. The ideal candidate for this position
would be someone with at least a few years prior experience in customer
service/retail and at least a few years prior experience working the front desk
in a dental office. This is a high-tech office what is completely digital and
paperless. Being technologically savvy and the ability to mult-task on a computer
through multiple interfaces is a MUST. The ability to speak Spanish is a plus.
This dental office is not a corporate/"chain" style office. Our core philosophy
is to deliver a positive, quality dental experience for all of our patients and
treat them like family. To us, our patients are more than just a number.
This position is known as the Patient Services Coordinator and below is a list of
some of the duties.
Providing exceptional customer service
Answering new patient calls
Responding to new patient emails
Scheduling new/current patients
Emailing new patient paperwork packets
Coordinating patient promotional campaigns
Checking all new patients insurance benefits*
Greeting new/current patients
Assisting new patients with digital forms and check-in
Liaison between office manager and lead dental assistant**
Assist with marketing projects and special events/public relations
New patient "Thank you" and follow-up letters
Lightly manage office social media feeds from time to time
Follow up with recalls and uncompleted treatments
Sign patients up for in-office membership club and in-office financing
*Training will be provided if lacking experience
** Knowledge of basic assisting (seating patients, readying room, charting) or
being cross-trained would be a plus
This is a full-time position. If you would like to join an exciting brand new,
modern, high-tech office with a great staff then please send resume with a short
cover letter. We look forward to hearing from you soon!