Dental Front Office Job Posting

Dental Front Office Job in Dallas, TX (216982)

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Job Details
Job Id/Status: 216982 / ACTIVE
Job Posted/Updated:06/05/2018
Position:Dental Front Office
Job Type:Perm
Days of Week:Mon, Tue, Wed, Thur, Fri
Location: Dallas, TX 75217
DENTAL DELITE®? JOB DESCRIPTION : Customer Service Coordinator REPORTS TO: Supervisor?? Responsibilities: Responsible for receiving patients and visitors, determining their needs and directing them accordingly. Answers telephone, makes appointments, Performs other clerical and administrative tasks as required. Duties of the Position: • Greets visitors, directs them to sign in, determines their needs, and directs them accordingly. • Make sure the proper paperwork is completed for new and old patients. o Update file o Copy Insurance and Identification Card o Input basic information into computer • Answers questions and gives information directly or over the telephone within the limits of knowledge and dental practice policies. • Management of the company’s (Lighthouse) Appointment Confirmation Services. • Make and check of appointments, giving routine non-medical instruction in preparation for the patient’s visit to the practice. • Input phone numbers for next day appointment confirmations. • Log in and out lab Cases. Contact patients to set up appointments. • Check Voice Mail for appointment needs and other messages. • Prepare paperwork for patient referrals at the Doctor’s request. • Answer phone • Maintain Waiting Room and make sure children are monitored by their parents. • Refer all irate patients or any complaints to your Supervisor to the Office Administrator immediately. • Do housekeeping chores, runs errands, supplies, bank, etc. • Periodically check rest rooms for supplies and tidiness. • Performs other duties as required. Position Requirements: Graduation from high school with courses in business and typing. Experience in public relations and business. Previous patient contact work in a dental practice would be an advantage. Completion of a Dental Assistant course at the Junior College level is desirable. • Be able to operate computer typing 40 words per minute accurately. • Possesses the tact required for work situations that involve dealing with patients to secure payment of delinquent accounts. • Has the skill to deal professionally and effectively with patients, physicians and other employees in the environment. • Has a preference for dealing with people who are in pain and need assistance. Position Relationships:? • Does not supervise any other employees. Receives supervision from their immediate Supervisor and Office Administrator Authority Boundaries: • Reports to the Supervisor (and/or to the Office Administrator in the absence of the Supervisor) in all matters. In case the above Supervisor is not available, report to Corporate Officer.