Position Title: Practice Manager/Administrator
Employee Status: Exempt (refer to FLSA requirements to ensure proper
Reports To: Dentist
The Practice Administrator works closely with the doctor and staff to assure that
all the business aspects of the practice is functioning in an orderly and
proficient manner. The administrator communicates the practice philosophy through
systems, problem solving and communication. As the main conduit of information
between doctor and staff, the administrator strives to bring out the best in the
To perform this job successfully, an individual must be able to satisfactorily
perform each essential duty as listed below.
Supervises support staff to ensure maximum production and service. Conducts
performance evaluations. Issues appropriate disciplinary actions and discharges
staff as needed with doctor(s) assistance.
Directs support staff recruiting efforts through application screening,
interviewing, and hiring procedures.
Coordinates continuing education events.
Trains support staff in their respective positions.
Prepares work schedules for staff to assure optimal production and service.
Maintains Personnel Policy Manual, consistently administers policies and staff
benefit programs as written, updates policies and distributes to staff as needed.
Conducts new hire orientation.
Establishes and maintains employee personnel files.
Ensures all required employment, payroll, and benefit documentation is obtained
from staff and maintained in the proper files.
Keeps practice in compliance with health regulations and OSHA.
Acts as a liaison between patients and staff concerning problems and complaints and
attempts to resolve the matter(s).
Educates and motivates support staff to achieve excellent customer service and
patient satisfaction from services rendered by the practice staff.
Oversees patient care by scheduling appointments, coordinating financial
arrangements (including billing and insurance), maintaining patient records, and
following up on delinquent accounts.
Assures that the practice property is clean, professional and well kept and that
all clinical and office equipment is kept in proper working order, and arranges for
landscaping/gardening or other services as required.
Assists the employer with developing a marketing program to maintain the financial
welfare of the practice.
Reviews fee structures for products and services and recommends changes to achieve
Researches costs associated with purchasing supplies and equipment to ensure the
most advantageous price is obtained.
Knowledge of federal and state labor law regulations.
Knowledge of English composition, grammar, spelling, and punctuation.
Skilled in the use of standard office equipment including: telephones, calculators,
copiers, fax, computers, and computer software (MS Excel, Word, Practice Management
Ability to maintain composure and professionalism when exposed to stressful
Ability to engender trust from the doctors, co-workers, and patients.
Ability to work cooperatively with management, staff, and patients.
Proficient in using conflict resolution and problem-solving techniques to manage
conflict, patient complaints, and other discord.
Ability to prioritize, organize, and complete tasks in a timely and independent
Ability to accept constructive criticism.
Ability to understand and follow written and verbal instructions, to collect data,
establish facts, draw valid conclusions, and maintain confidentiality.
Ability to communicate and express thoughts and ideas competently.
Ability to quickly grasp relevant concepts regarding duties and responsibilities.
Education / Experience:
2 year degree from a college or technical school
Minimum of six months to one year of related experience and/or training
Equivalent combination of education and experience
Special Requirements/Certifications/Licenses: (Enter your requirements if
Physical and Environmental Requirements:
May be required to lift up to ___50__ lbs.
May be required to roll a 90-pound anesthesia machine and a full 35-gallon drum of
expended chemicals on wheels from one area to another.
Active movement throughout the day: sitting, walking, standing, squatting, bending,
stooping, reaching, etc. (not a sedentary position).
Vision: close vision, depth perception, and ability to adjust focus.
Hearing: able to satisfactorily communicate with patients, doctor, and other staff
members to ensure that verbal communication is clearly understood, or a
satisfactorily-equivalent method of communication.
Finger dexterity is needed to access, enter, and retrieve data using a computer
keyboard or operate equipment.
May be required to administer CPR.
Occasional exposure to toxic or caustic chemicals and radiation.
Exposure to moderate noise levels and fast-paced, high anxiety environments.
Additional or different duties may be assigned occasionally at employer’s