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Apr 08, 2021
Mon, Tue, Wed, Thur, Fri
We are a single owner practice, looking for an individual who strives to develop long term relationships with their teams, as well as the families we care for. We have three office locations in the Concord Mills and North Charlotte area (all 10-15 minutes apart). As an office, we are always focused on doing whats best for the patient. We are a high tech and fast pace practice whose core values consist of exceptional patient care, same day services, values partnerships, and empowering team environment! We are seeking a full-time Treatment Specialist to join our close knit team! Schedule as follows: Monday - 7:45am to 5pm Tuesday - 8:45am to 6pm as of July 2021 Wednesday - 7:45am to 5pm Thursday - 7:45am to 5pm Friday: 7:45am - 1pm Job Summary: The Treatment Specialist insures quality dentistry is financially available to patients, communicates with patients regarding their treatment plan, determines the best option for financing the recommended treatment, arranges appropriate financial plans with patients, ensures patients are scheduled and ensures patients had a pleasant experience and no complications with treatment. Full-time position includes comprehensive benefits: • Medical insurance • Vision insurance • Dental insurance • Life insurance • Short term disability • Medical bridge plans • Paid time-off • Holiday pay Essential Duties: •Prepares patient financial agreement plans. •Researches patient insurance benefits on diagnosed treatment, as needed. •Coordinates patient financial arrangements according to the financial policy. •Maintains appropriate financial documentation, including signed financial agreements if •financing treatment. •Records patient financial discussions. •Presents the treatment plan, using models, diagrams, patient education, as necessary, and •provides patient with related literature. •Arranges the patient’s treatment-planning schedule and books appointments. •Complete new patient charts and always insure contact info is updated •Prepares needed documents (i.e. router slips, notes, etc.) and notify clinic personnel of patient arrival •Monitors payments to ensure treatment financing is followed through appropriately. •Reviews patient charts for any incomplete treatment. •Check patients out, collect payments, and schedule appointments •Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals. •Monitor broken appointments, maintain call lists, place scheduling calls, and engineer schedule as needed •Prepares correspondence, condolence letters, and other patient centric documents, patient gifts, as requested by doctor or according to systems. •Monitor voicemail and insure message is always current •Send recall, reminder, reactivation systems (i.e. postcards, email automation, etc.) •Completes daily follow ups as assigned. •Completes daily training initiatives as assigned. •Monitor appointment confirmations and place phone calls only as needed. •Documents basic insurance information on the patient’s chart for quick reference. •Educates patients, as necessary, regarding insurance, their responsibility and basic terminology. •Monitor and manage assigned email accounts •Scan all prudent patient documents into the system •Contacts patients when pre-authorization is received and proceeds with scheduling, as needed. •Manages administrative supply inventory, postage and places orders. •Adheres to all safety and health regulations. •Contributes to overall office cleaning and maintenance.
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