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All Job Postings > Texas > Houston TX > Dental Front Office/Manager > Dental Front Office/Manager Job (ID: 329108)
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Reception Dental Front Office/Manager Job in Katy, TX 77494
(Job ID: 329108)



Katy, TX 77494



Apr 19, 2021




Mon, Tue, Thur, Fri, Sat


#329108 ACTIVE


This is a new, state of the art Dental Office in Katy, TX with an opportunity for a Front Desk Coordinator to find their home. We are a private practice looking for someone who is driven to provide our patients the space to reach their optimum oral health. As a Front Desk Coordinator, you are the patient’s first point of contact, giving high quality customer service. You contribute to the teams success through the provision of effective patient and customer service and relations, interpersonal communication, accurate data collection, processing, record entry, and total patient satisfaction. The ideal candidate will be great at multitasking while maintaining close attention to detail with a personal touch. Professional appearance is important in maintaining the welcoming atmosphere of our practice. Job Responsibilities • Customer Service; acknowledge, smile, and greet patients upon arrival/dismissal • Scheduling Appointments • Verifying insurance • Confirming Appointments • Follow up on no shows/cancellation of Appointments • Cash Handling • Maintain a clean and friendly waiting area for patients • Supports strategic local marketing initiatives that help drive brand awareness and new patient growth • All other duties as assigned • Coordinate financial agreements for the patients financial responsibility of dental treatment • Responding to patient billing or financial inquiries, as necessary. • Check and respond to voicemails and emails left for the office • Address the needs of patients in a fast-paced culture • Nurture the patient relationship to encourage patient retention. • Work as team player to ensure each customer receives the best service possible. • Managing incoming phone calls and delivering and returning messages • Coordinating benefits with patient’s treatment. • Performing account management, including patient registration using Dentrix system and all steps necessary to create a patient record. • Reviewing and maintaining patient accounts accurately in Dentrix. • Understanding the purpose of all clinic forms as they relate to patient care (i.e., patient records, financial forms, and insurance contracts) • Understanding and implementing patient flow process, including registration process. • Performing patient management, including check in and check out procedures; as needed. • At all times you will perform and undertake such other duties and responsibilities as are requested of you by the Office Manager • All other duties as assigned Preferred Background Requirements • Minimum of 1 year previous dental experience strongly preferred • 1 year of business, retail, or face-to-face customer service experience • Communication skills to build rapport with patients • A minimum of a High School Diploma or GED equivalent . • Bilingual Spanish-English skills a plus! • Ability to positively and proactively handle patient concerns and prioritize multiple tasks in a fast-paced environment. • Ability to quickly learn new procedures and processes. • Excellent communication and interpersonal skills. • High level of ownership, accountability and initiative. • Friendly, outgoing and motivated personality • Positive attitude to overcome common patient objections/rejections • Dentrix knowledge required