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Jul 12, 2021
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Dental Practice Administrator Personnel Manager Dr. Deborah Makerson is seeking a talented administrator to join her practice in the “multi-hatted” role of Business Operations and Personnel Manager. Let’s begin with an Introduction! Dr. Makerson’s practice has two busy office locations: Augusta and Millen, GA. As a busy practicing dentist and community leader, Dr. Makerson is seeking to hire an Administrator who will oversee non-clinical operations and free much of her off-patient time that is currently committed and consumed by practice management. This is an expansion position so that Dr. Makerson can ‘better balance” her multiple roles and responsibilities. The business management areas to be shouldered by the new Manager include overseeing the personnel management needs of our 12 member staff and (after training) the overall operation of our business offices, with the majority of time spent on site in the Augusta location. Personnel responsibilities include: • Staff handbook compliance; overseeing documented employment policies on a myriad of topics ranging from federal law compliance, work hours, to professional conduct. • Interviewing when new positions are available on our team. • New hire documentation and structuring orientation/training programs. • Organizing team building and continuing education events. • Running routine staff meetings • Tracking team and individual training initiatives. • Overseeing staff performance in all roles except those specific tasks that require clinical training. Business Office Management responsibilities include: • Tracking daily/monthly goals • Completing monthly metrics to ascertain data on practice building progress for both locations • Monitoring online reviews and feedback; helping to keep patients delighted and happy! • Developing systems and expectations for staff performance. • Lending support to administrative team members when phones and patient flow are heavier. • Project management for a range of areas from facility issues, marketing, to technology. • Participating in weekly to monthly leadership meetings with Dr. Makerson for the two of you to build a “dynamic duo” to lead the team and prioritize business initiatives. • (after industry training) Working closely with patients whose extensive treatment plans require lengthier conversation to discuss payment options, or have questions or circumstances that require research, or whose treatment requires coordination with area dental specialists. Is prior dental experience required to apply? A qualified manager candidate does not need to have prior medical or dental practice management experience to apply (even though that work history is helpful to the learning curve of this position). The following list of criteria is imperative to success: 1. Initiative to dive-right-in, observe, study, ask questions, apply answers, youtube for information, and accelerate your industry training. 2. Minimum 2 years of personnel direct-report supervisory experience within the context of “small business” 3. BS or BA from accredited university ideally in Business, Healthcare Administration, Communications or related major. Candidates who do not possess a bachelor’s, but whose work experience has provided excellence in education and experience will be considered. 4. Excellent written and verbal communication skills to be able to sensitively and tactfully have the periodic “tougher conversations” intended to correct actions and gain positive results while minimizing or preventing unnecessarily hurt feelings from staff members. 5. Technical aptitude to quickly learn software and lead initiatives to improve internal processes and communications. 6. Quick to build rapport with patients who may have a grievance (most typically related to payment misunderstandings). 7. Demonstrate/model for staff: professional conduct, superb communication, excellent tracking of details and follow up, and passion for serving others. 8. Preference to juggle many tasks and varied responsibilities with the pleasure of seeing how your efforts directly impact the success of the business, your co-workers, and your professional growth. 9. Stable work history. 10. Calm, approachable temperament with the ability to remain big picture and confident when others might be “stressing out”. Compensation and work hours: This is a full-time salaried position with ½ day off during the week. No weekends hours, no evenings. Minimum salary $50,000 with potential (based on experience and skills) earnings up to $65,000/year. Ready to grow your career with an awesome office in a fabulous industry? If you find this post intriguing send your cover letter and resume directly to our staffing consultant, Carol Paige. Do not send your dental post application. Her email address is: GeorgiaTeam1 at GMAIL dot com. (That’s the number “1” after Georgia Team) Qualifying candidates will receive an email response with additional application information, within 1-3 business days after emailing your resume and cover letter. Please check your junk and spam folder in case your security settings misdirect our attempt to reach you! (It happens!) To keep the workflow steady and uninterrupted at Dr. Makerson’s practice….. Please, no resume drop-offs, calls, or faxes to our office. All candidate applications are confidential.