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Aug 09, 2021
Mon, Tue, Wed, Thur, Fri, Sat
LEAD DENTAL ASSISTANT Work Times The person in this positions work schedule shall be determined in discussion with the individual selected. The office is open Monday through Thursday and on some Fridays and Saturdays. Some of the work of this person may be performed away from the office. This person will serve as the Lead Dental Assistant. As such they may perform the duties as expected of a Dental Assistant. In addition, they will have the additional duties of office coordination where they will work with scheduling and insurance to coordinate the activities of the office. As such they must be comfortable working with all aspects of dental software. This person will also have the responsibility of ensuring Treatment Coordination is completed properly. Those duties will include the following. TREATMENT COORDINATOR DUTIES The Treatment Coordinators duties are to facilitate the patient’s office experience in being seamless and ensure the patient leaves well informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements, and coordination of appointments. It shall be the responsibility of the person in this position to ensure that these duties are carried out either by themselves or by the dental assistant in the office. This person may train others in the office to perform these duties but shall maintain responsibility for the function. Essential Duties and Responsibilities include the following: • Ensuring that treatment plans and financial estimates are prepared and presented to patients for all prescribed treatment. • Schedule patient treatment appointments: reschedule patients that miss their appointment and call patients that have not completed treatment. • Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time. • Work with the clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals. • Assist patient with financial arrangements. • Complete pre-authorization. • Handle all treatment paperwork including consent forms, policy forms, and exit paperwork. • Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors. • Check patients out. • Answer and return incoming calls from patients. • Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records. • Follow and demonstrate commitment to the Harmoni Complete Care policies, professional expectations, and Service Excellence Standards. • Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High School Diploma or GED required. Knowledge, Skills, and Abilities Focus on customer service. Ability to communicate with others in a professional manner. Attention to detail. Clinical experience in a dental practice with knowledge of dental insurance and dental procedures is preferred; training or education in these areas will be considered. Preferred 1 year of dental experience. Motivating team player and leader. Proficient in basic computer applications with the ability to learn new software. Demonstrate ability to perform basic arithmetic to understand general ledger and insurance benefits. Job Requirements. In addition to the job requirements of the Dental Assistant, this person must have high levels of organizational ability. They must also demonstrate the ability to supervisor others in a way that produces positive outcomes. They must be able to oversee the use of the computer software used by the office.