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Sep 14, 2021
Mon, Tue, Wed, Thur, Fri
Elite West Knoxville dental practice is seeking an outstanding person to function as a front office patient concierge. Applicants must possess a concierge mentality where they fulfill and anticipate patient needs. Additionally, they must be able to engage patients in a warm, welcoming manner, have a drive to excel in the pursuit of excellence, be forward thinking, and understand that the primary function of the position is to serve our patients with above average professionalism and integrity. Above all, the right person will possess intuitive people skills capable of helping them positively navigate patient interactions, both in person, on the phone and electronically. This person will instinctively know when to speak and when to listen, when to be empathetic and sympathetic, when to ask questions, make suggestions, provide information, and have the skills to resolve issues in a non-confrontational or negative manner. Technical aspects of the position will be taught in detail as needed and include such duties as scheduling, assistance resolving billing and insurance questions, greeting patients, checking patients out, other patient-related functions, brand management, and making sure all aspects of the patients experience exceed their expectations. Previous dental experience and working with Eaglesoft is a plus. Above average compensation is available to the person offering the right blend of personality, people skills, and technical ability.